We are getting products erring out with this message
"another item with the same retailer id was already uploaded to this catalog"
We are getting it on products from retailers we have carried for a long time.
I have tried to report it via the 'report a problem' function with no results.
Can anyone shed any light on what causes this error and how to address it?
The product still gets sent to Facebook, so I am not sure how to 'clear' it in Shopify Facebook app? The product is not flagged with an error in Facebook.
This is marked solved just because several people have tried some work-arounds and they seem to work.
You'll have to read through some responses to see.
Also, it looks like the products that have this error flagged, still go to Facebook and can still be used in ads & Instagram.
I jut let them sit there. I can still do what I need to in FB, so I don't waste any more time on them.
We can take it off if you want...
This being marked as solved just tells Shopify that there is no problem. It shouldn't be marked solved so they're aware of the on going issue.
The problem persists through Instagram for me. I can tag on Facebook, but I cannot on Instagram.
The easiest way I can tell everyone that is encountering this issue is to make a new product.
This occurred to me when I used the duplicate option. I tried fixing it and it still reoccurred with the same issue. I decided to just make a new product page and I am now able to tag on instagram.
I think I figured out the solution, I duplicated the product that was giving me the error and then deleted the product that was giving me the error. I was then left with the duplicated product and now that product isn't giving me any errors 🙂
Correct this is it solved. I’m still having the exact same issues. Shopify just keeps sending this same community forum saying it has the answers and we don’t!!!
I just don’t see how that can be as I have multiple brand new products with different names. I did reword and am trying to push through to Facebook again. We’ll see.
Is there any update on this?
I have the same issue and i dont have any other items in my shop... its impossible for me to have duplicates because I literally just made the shop..
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