Shopify Google Shopping Feed Issue - BEWARE!

Solved
Stuart_Groves
Tourist
4 0 0

I have discovered that the google shopping feed that is sent from Shopify to the google merchant centre is telling it that an identifier should exist by the "TRUE" attribute.

However, I mark up my products as custom as we are a small manufacturer and do not use/have the product identifiers therefore the identifier should be showing as "FALSE" in the merchant centre.

This is also in line with the instructions from google.

As usual, Shopify support doesn't want to know and keep stating google are making the change their end yet the raw feed info shown in the merchant centre clearly states the feed from shopify is being sent as "TRUE" and therefore creating the issue.

End result is our products are not being shown in google shopping free listings and google keep notifying me there is a problem.

If anyone has a workaround or solution please let me know, I suspect a lot of small businesses don't even realise this is not working for them.

 

 

Accepted Solutions (2)

Accepted Solutions
EmmanuelFlossie
Shopify Partner
1238 68 294

This is an accepted solution.

1) Don't use the free app, it's very basic and not designed for every merchant. Instead use a paid app which has more advanced functionality. All paid apps I test and use, are great and use it for my clients.

2) Use a feed rule to re-write identifier_exists to no

Here is a guide: https://support.google.com/merchants/answer/7450276?hl=en

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.

View solution in original post

EmmanuelFlossie
Shopify Partner
1238 68 294

This is an accepted solution.

For my clients I use https://apps.shopify.com/multiple-google-shopping-feeds

and https://www.datafeedwatch.com/

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.

View solution in original post

Replies 3 (3)
EmmanuelFlossie
Shopify Partner
1238 68 294

This is an accepted solution.

1) Don't use the free app, it's very basic and not designed for every merchant. Instead use a paid app which has more advanced functionality. All paid apps I test and use, are great and use it for my clients.

2) Use a feed rule to re-write identifier_exists to no

Here is a guide: https://support.google.com/merchants/answer/7450276?hl=en

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.

View solution in original post

Stuart_Groves
Tourist
4 0 0

Thanks for the advice, very helpful!

Any recommendations for a paid app?

I will take a look at the feed rule and see if I can make it work.

 

EmmanuelFlossie
Shopify Partner
1238 68 294

This is an accepted solution.

For my clients I use https://apps.shopify.com/multiple-google-shopping-feeds

and https://www.datafeedwatch.com/

I'm a Google Shopping Specialist and a Google Ads Diamond Product Expert (Only 9 Google Ads Diamond Experts in the world!), also I'm a Google Premier Partner
. Need Premium Data Feed Management Support? Get in touch.

View solution in original post