Shopify Inbox - reducing height of chat box

Solved
Lizzie_523
Explorer
56 1 17

Hi, I have installed the new Shopify Inbox channel on my store, but there is a problem with the appearance!

When the box is open during chat, the top of the box is cut off on desktop, so there is no way to go back to the previous FAQ screen. There is also no way to move the widget down, so it's just stuck. On mobile it seems fine. Is there a way to change the sizing slightly?  Screenshot is here: https://nimb.ws/CvZbj8

 

 

Accepted Solution (1)

Accepted Solutions
LitExtension
Shopify Partner
3826 756 795

This is an accepted solution.

It's generated by the app, so it won't be possible to change it with the CSS code.
You need to contact the app for support, they will help you add the scroll code for it.
Hope it helps!

LitExtension - #1 Shopping Cart Migration Expert
If our answer is helpful then please accept as solution!
Have not had your Shopify store yet? Start the 14-day free trial HERE
Are you looking for a solution to migrate to Shopify? Try our FREE DEMO now!

View solution in original post

Replies 9 (9)
ZestardTech
Shopify Expert
3523 583 809

Hello There,

Please share your store URL and password.
So that I will check and let you know the exact solution here.

Want to modify or develop new app, Hire us.
If helpful then please Like and Accept Solution .
Email: support@zestard.com
Shopify Apps URL :- https://apps.shopify.com/partners/zestard-technologies
Custom Modifications Into Shopify Theme | Shopify Private App | SEO & Digital Marketing
aio_xp
Pathfinder
109 11 28

screenshot-theelephant.world-2021.07.21-12_42_52.png

 does this work for you?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
Feel free to contact me on kuparkoti@gmail.com regarding any help
| Whatsapp: 00971568836211

Lizzie_523
Explorer
56 1 17

Hi @aio_xp the URL is www.theelephant.world - thank you 👍

Lizzie_523
Explorer
56 1 17

Hi @ZestardTech yes that would be great, thanks! It's at www.theelephant.world 👍

LitExtension
Shopify Partner
3826 756 795

This is an accepted solution.

It's generated by the app, so it won't be possible to change it with the CSS code.
You need to contact the app for support, they will help you add the scroll code for it.
Hope it helps!

LitExtension - #1 Shopping Cart Migration Expert
If our answer is helpful then please accept as solution!
Have not had your Shopify store yet? Start the 14-day free trial HERE
Are you looking for a solution to migrate to Shopify? Try our FREE DEMO now!
Lizzie_523
Explorer
56 1 17

Thanks so much @LitExtension ! I appreciate that 👍

Traverse_Online
Tourist
8 1 3

Hello,

I had the same problem. The chat window is so big that the X button is not there, so window can't be close.

The X button will only appear if you set your browser to around 70% size.

 

Contacted Shopify Support, but they can't help me. They ask me to consult the community here.

Any help will be appreciated

Somethingabout
New Member
1 0 0

Did anyone find a solution for this? I can't seem to find who to contact to get this adjusted. Do I need to change the template?

LitExtension
Shopify Partner
3826 756 795

Hi @Somethingabout,

You can create a question on the community and send me the link. I will check it.
Because this will help build a better community.
Thank you.

LitExtension - #1 Shopping Cart Migration Expert
If our answer is helpful then please accept as solution!
Have not had your Shopify store yet? Start the 14-day free trial HERE
Are you looking for a solution to migrate to Shopify? Try our FREE DEMO now!