Shopify Inbox

peterballa
New Member
2 0 1

Hi,

I am thrilled to use the new 'Shopify inbox' app, but the store language is unsupported and some text is appearing in English (the app reverts back to the default language).

Could someone help me where can I edit/change the English language text's for 'Shopify inbox'? I don't mind editing the code.

More precisely I would like to edit the texts: 'Chat with us' and 'Message us'

Thanks a lot for the help!

Br,

Peter

Replies 11 (11)
Sophia
Shopify Staff
958 61 105

Hi, @peterballa.

Sophia here from Shopify. Welcome to the Shopify Community! I really appreciate your enthusiasm about Shopify Inbox. Our team is excited about it too.

Shopify Inbox uses the same language for the online store chat as your theme language. It is expected behavior for the online chat to default to English if the language isn't currently supported. What language is your store set to? While there isn't a way to translate the text that has defaulted to English, I would like to make sure that our developers are aware of what language(s) you would like to see available in the future.

 

Sophia | Social Care @ Shopify 
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cielo
New Member
3 0 0

So.. basically our clients would see a two-language chat

My shop language is set Romanian.  

peterballa
New Member
2 0 1

Hi Sophia,

 

Thank you for helping out! My store uses the Serbian language as the default language. 

You can also suggest to the developers to make every text editable, this way everyone could localize it to its own native language.

 

Cheers,

Peter

Sophia
Shopify Staff
958 61 105

@cielo wrote:

So.. basically our clients would see a two-language chat

My shop language is set Romanian.  


Thanks for letting me know, @cielo! I have submitted a request to our developers on your behalf to let them know that you'd like to see Romanian included in our list of supported languages. While I cannot guarantee if and when changes may take place, we'll keep you posted on any updates in the Shopify Changelog.

Sophia | Social Care @ Shopify 
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Sophia
Shopify Staff
958 61 105

@peterballa wrote:

Hi Sophia,

Thank you for helping out! My store uses the Serbian language as the default language. 

You can also suggest to the developers to make every text editable, this way everyone could localize it to its own native language.

Cheers,

Peter


Thank you for sharing this feedback, Peter! I've submitted a request to our developers on your behalf. Though I'm unable to guarantee which changes will be made, I know that our developers are always looking for ways to improve the product and that they'll greatly appreciate your input. Please keep an eye out for any updates on the Shopify Changelog.

Sophia | Social Care @ Shopify 
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Health_Point_Kf
New Member
2 0 0

Hi ,

I am using my store with Hungarian language. Do you have an estimation when will the Hungarian language be available  

Thank you in advance!

Sophia
Shopify Staff
958 61 105

@Health_Point_Kf wrote:

Hi ,

I am using my store with Hungarian language. Do you have an estimation when will the Hungarian language be available  

Thank you in advance!


Hi, @Health_Point_Kf!

While I won't be able to provide a timeline for when specific languages will be supported, I can absolutely submit a request to our developers for translations in Hungarian. However, I believe that at least some of the Shopify Inbox text should already have translated to Hungarian if that is the language your store's theme is using (under Online Store > Themes > Actions > Edit languages).

Can you please clarify for me whether some of the text in Shopify Inbox has translated to Hungarian, or if it is all still displayed in English? Thanks!

Sophia | Social Care @ Shopify 
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fancymeliro
New Member
1 0 0

Hi @Sophia ,

As I'm testing Shopify Inbox, I've noticed that on my app some of the text was in Romanian (my store's default language), but in the browser (the client) it was in English. Any idea why? It is based on the browser's language? If so, I think it's a wrong approach as in Romania, most of the browsers are in English and I would like to offer the best experience to my customers by showing them the app in Romanian. You can check it as well, my store is http://fancymeli.ro

I think the best way would be for us to translate the text in Edit languages.

Thank you,

Robert

Sophia
Shopify Staff
958 61 105

@fancymeliro wrote:

Hi @Sophia ,

As I'm testing Shopify Inbox, I've noticed that on my app some of the text was in Romanian (my store's default language), but in the browser (the client) it was in English. Any idea why? It is based on the browser's language? If so, I think it's a wrong approach as in Romania, most of the browsers are in English and I would like to offer the best experience to my customers by showing them the app in Romanian. You can check it as well, my store is http://fancymeli.ro

I think the best way would be for us to translate the text in Edit languages.

Thank you,

Robert


Hey, Robert!

Thank you for bringing this to my attention. The "Can I get an update on my order status" option cannot be edited, but should translate automatically for supported languages. I checked in with the Shopify Inbox team about this and they have implemented a fix, so you should see an update in the next couple of days. If you don't see a change within the next 48 hours or so, please let me know.

Sophia | Social Care @ Shopify 
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