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Re: shopify is inactive my account without any reason

shopify is inactive my account without any reason

ramzanabibi12
Visitor
1 0 0

shopify is not good site they inactive my account without any reason 

Replies 3 (3)

Alex872
Excursionist
27 0 2

I have the exact same problem.
Did you solve it?

Erin
Shopify Staff (Retired)
1116 137 182

Hi, @ramzanabibi12 and @Alex872. For more help with this please reach out to our support team through the Help Center. We can't see any of your account information here over the Shopify Community, but if you speak with us through the Help Center we would be able to look into this with you in more detail. If you're having issues with your account I'd also recommend double checking your emails for any emails from Shopify about the situation. This is typically how we would inform you of issues with your account and any next steps needed to resolve them.

Erin | Shopify 
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Alex872
Excursionist
27 0 2

Your support teat, if you can call it that, has been silent for more than a week. 

Stop writing this everywhere. If people came here, it means that your support team has not responded.

 

Most people who come to these discussions check spam 5-7 times a day.

Finally, understand this, people write in the community not because they have nothing to do or because they don’t know how to use mail. People write here because your support team doesn't respond.