Shopify Mobile app freezes on IOS

ZeninTCG
New Member
4 0 0

Hey,
My site is www.zenintcg.com
When you access the site on IOS mobile and after adding to cart, the site freezes. On Android and desktop it works fine but IOS mobile is not working.

Does anyone know of a fix for this?

Thank you

Replies 4 (4)

Maz
Shopify Staff
1145 126 175

Hey, @ZeninTCG!

 

Thanks for getting in touch.

 

Typically, issues like this are often device-specific. Could you please go through the troubleshooting steps below and let me know if they resolve the problem for you?

 

  • Is this issue appearing on only one iOS device or a couple of devices?

  • Have you checked your device is running the most up-to-date version of the software as mentioned here?

  • Please also try clearing the device's cache by following the steps here on this page.

Let me know how it goes!

 

 

Maz | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ZeninTCG
New Member
4 0 0

Hi,

have tested on multiple IOS Devices and its all not working.
The mobile site freezes .
Cleared cache and devices are updated.
Tried with multiple browsers and it doesnt fix the issue as well

ZeninTCG
New Member
4 0 0
Hi,

have tested on multiple IOS Devices and its all not working.
The mobile site freezes .
Cleared cache and devices are updated.
Tried with multiple browsers and it doesnt fix the issue as well
Maz
Shopify Staff
1145 126 175

Hey, @ZeninTCG!

 

Thanks for your quick response.

 

Have you also tested this on a preview of a different theme to see if you get the same results as this could be theme related?

 

Should this issue continue, please flag this with live support here at this page.

 

While we’re not able to provide account-specific support via the Forums at this time, we’d be happy to continue assisting you there. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog