Yesterday I was expecting a payout from my Shopify store which is in all my social media links. Today I wrote the chat and I got a ticket number but no email from the “risk team” so I wanted to know exactly how long until I can access my funds? If I am blocked from the platform when will I be able to receive my funds? Hoping an admin sees this thank you
Thank you for reaching out. I am sorry to hear about your store.
I do not have access to your account specific information so I do not have an exact time frame for you. The risk team should get back to you within 1-2 weeks.
Please let me know if you have any further questions!
Thank you for your reply.
I can get our team to look into your ticket, can you please share the ticket ID you were given?
Thank you for that information and your reply!
Your ticket has been escalated, you can reply directly to your ticket from the Trust and Safety team if you have any questions.
Thank you for your reply!
You can reply directly to the ticket via email, or wait until the team emails you and then you can ask any questions you may have.
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