Shopify sending wrong order number in confirmation of a Loop generated exchange

Shopify sending wrong order number in confirmation of a Loop generated exchange

justanothergal
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Hello! I am having issues with Shopify generating a new order number for a loop generated exchange (the loop ascribed order number for an exchange starts with EXC- and ties to the original order.) Even though Shopify is referencing the exchange number correctly within Shopify orders page, the email confirmation from Shopify is giving the order a new, unique order number that is not recognized anywhere on our system, and so when a customer tries to create a return for the exchange, they are trying to put in the wrong order number given in the Shopify order confirmation. 

Please can anyone give advice on how to fix this? loop cannot help as they’ve told us this is a Shopify issue. 
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