Hello! We're a fairly new business and very new to Shopify. Having done everything we can to build our ecommerce website via Shopify (thriftie.co.uk) and connect our products to Google Shopping, we are being flagged for 'misrepresentation' by Google. The following details are given:
Provide transparency about your business identity, business model, policies and how your customers can interact with you
Promote your online reputation by showing reviews or highlighting any badges or seals of approval Use a professional design for your online store that includes an SSL certificate
Provide information in the business information settings in your Merchant Center
Follow SEO guidelines, improve your eligibility for seller ratings and match your product data in your Merchant Center with your online store
To the best of our abilities we have addressed all the issues described, but each time we request a review of the issue it is fairly quickly declined again, resulting in a wait of a few days before we can try again.
Has anybody else had this issue? Or are there any commonly missed features that I am missing? Any help would be greatly appreciated.