Shopify store not opening on certain iPhone models

[moxyswim]

on certain iPhone models the store is not opening at all and we are unable to figure out why

[topnewyork]

Hello @moxyswim ,

This could be due to a few reasons specific to iOS devices — such as:

• Blocked pop-ups or redirects

• Issues with custom fonts or heavy scripts

• App Transport Security (ATS) blocking the domain if you're opening the store from inside an iOS app

• Safari-specific compatibility issues

Try the following:

1. Test the store in Safari’s Private Mode to rule out cache/cookies.

2. Check if the store loads on Wi-Fi vs Mobile Data.

3. Use BrowserStack  or an actual iPhone to test across models.

4. Make sure your domain uses HTTPS and is not redirecting excessively.