SSL Cert Issue: NET::ERR_CERT_COMMON_NAME_INVALID

[ewatson1]

My site has been live for about 6 months with no issue but now it is showing the error: NET::ERR_CERT_COMMON_NAME_INVALID if you try to visit it. I have tried on different browsers and my phone and get the same error each time. 

I have tried what was suggested in other posts around checking the setting in GoDaddy and shopify and they all look fine

Any help would be great!

[Summer · Accepted solution]

Hey, @ewatson1! Welcome to Shopify Community!

We’ll need to access your account in order to investigate this domain issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[fp1]

Hi Summer, would you please help us? I've a similar issue with my 5 years old Shopify store... it's a nightmare. Thanks in advance

[Summer]

Hey, @Fp1! Welcome to Shopify Community!

While my support is limited as we are unable to provide account-specific support on Shopify Community at this time, I'd love to see if there's anything I can to do help before I direct you to create a support ticket. Could you please share your domain so I can investigate?

Looking forward to hearing from you!

[Keetzy]

Hello Summer,

I'm having the same issues with my website and can't work out what's wrong, could you please help me ?