SSL Cert Issue: NET::ERR_CERT_COMMON_NAME_INVALID

fp1
Shopify Partner
3 0 2

Hi guys,

it's been 2 days that my Shopify store is closed because an error of certificate.

NET::ERR_CERT_COMMON_NAME_INVALID

Subject: bit.ly

Issuer: DigiCert EV RSA CA G2

 

The main domain is bought and managed by Shopify. I saw many people in the same case and all solution required a technical team intervention. I don't have any orders and traffic on my store since 2 days... it's a nightmare. Is any Shopify expert could help us to solve that situation?
Thanks to all in advance

Replies 3 (3)

chris_rgs
Tourist
5 0 2

I am in the same position. After Hubspot changed my DNS settings on my hosting provider GoDaddy, I had to reset the settings (A record and CNAME). I did this according to shopify help instructions and validated with GoDaddy technical support. I am still getting the error message NET::ERR_CERT_COMMON_NAME_INVALID which leads me to believe that the TLS certificate on the shopify side needs to be refreshed too? I have waited over 48 hours, shop is down (my shop is rgees-health-fitness)

chris_rgs
Tourist
5 0 2

@JohnS2 @Tejah123

Could you please help here too?

chris_rgs
Tourist
5 0 2

My solution finally was to re-deploy from the Shopify Shop and the CNAME was created accordingly (but not as shown in the Shopify help ... :O)

I have solved the topic ... waiting for help on this thread would have put us oo Business