SSL / Cloudflare Issue / Proxy

[rabdy-245N]

I have my domain hosted through sav.com. My domain is attached to shopify but it still says SSL Pending. I have added two screenshots below.  I'm pretty sure its been longer than seventy two hours since changes have been made. I just want this resolved. 

[MooseDesk]

Hi @rabdy-245N,

Thanks for reaching out to the Shopify Community! We're MooseDesk, your go-to Live Chat, FAQ & Helpdesk App here to help you enhance your customer support experience.

It seems you've transferred your domain's DNS management from sav.com to Cloudflare. This change is important to consider when dealing with SSL issues on Shopify.

1. With Cloudflare managing your DNS, any required DNS changes should be made in the Cloudflare dashboard, not at sav.com.
2. Double-check that you've added the correct DNS records required by Shopify in your Cloudflare settings. This typically includes an A record or CNAME record pointing to Shopify's servers.
3. After confirming your DNS settings in Cloudflare are correct, return to your Shopify admin and attempt to activate SSL again.
4. If you continue to experience issues, it may be helpful to contact Shopify support. They can review your specific configuration and provide guidance on any additional steps needed to resolve the SSL pending status.

Remember, changes to DNS can take some time to propagate fully. If you've recently updated your settings, you might need to wait a bit longer for the changes to take effect.

I hope this helps you address the SSL issue. Feel free to ask if you need any further clarification!

If this is helpful for you, please let me know by giving MooseDesk a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

[rabdy-245N]

Hello, thanks for the response. The cloudflare setting is the default DNS setting on Sav. I didn't make any changes to that. I think I understand the issue though. What should I change it to other than cloudflare? Do I change both of them that are in the first pic? 

Also, now when I go to domains in my Shopify account and click on the domains, I don't have the option to change anything and it doesn't show the various details I need to copy and paste to my host such as the CNAME. Do I need to remove the domain and start from scratch?

My site is showing up btw which makes this even more confusing. Shopify and my domain are connected. 

[rabdy-245N]

Shopify needs to give us a heads up in the domain area of the potential cloudflare error beforehand instead of having us going through the steps then giving us the error message. They also need to provide the solution so we don't have to come to you guys. If they have, please point me to that for future reference. 

[Erin]

Hi, @rabdy-245N. If you've set up your domain by following the steps in this guide SSL will transition from 'pending' to 'provisioned' automatically once the domain is pointing properly. If you've followed these steps and it is still appearing as 'pending' after 48 hours it's best to contact our support team through the Help Center here so we can take a closer look at it with you.

[rabdy-245N]

It's useless AI. I need help from a real person because this is a nuanced issue that isn't being answered in the help files. 

[rabdy-245N]

Is there anyone else here I can speak with or someone I can contact? I still have the issue and I need answers. 

[Shay · Accepted solution]

Hey @rabdy-245N 

Our authenticated chat support is available through our Help Center as well as our AI chat bot. When you access the Help Center and open the AI chat window, type in your question and follow the prompts to continue getting support if the help articles don't answer your questions. This will connect you with a live support agent to finish troubleshooting, and escalate if needed, the issue you have. 

[rabdy-245N]

Thanks.

[VonK]

hey, did you solve anything? i have the same problem and it drives me crazy:@ i managed to transfer the domain to cloudflare but when i try to manage DNS records on their dashboard it doesnt even show any records..