SSL still pending after 2 weeks

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Denny101
New Member
3 0 0

Hello dear sellers,

I am new to Shopify and have built my store. It is almost finished, but at the moment, I still have the problem that it says "SSL pending". A guide said that it might need up to 48 hours, but since I have connected my domain, 2 weeks are already over. The shop has a password at the moment and I'm using the Standardplan. A new domain has already been saved and is successfully connected to the store. Any ideas why SSL is still pending?

Thank you very much,

 

Best regards,

Dennis

Replies 68 (68)
Helen
Shopify Staff
Shopify Staff
1425 174 254

Hi, @herbacidal

 

You are correct! The green 'connected' tab next to your custom domain in ‘Online Store > Domains’  means that your domain is successfully connected and the SSL is provisioned. 

 

If the domain were to have a connection or SSL issue, the green 'connected' tab will be replaced with another colored indicator identifying the issue. For example:

 

20-03-o5ne8-7t8m3

 

Let me know if you have any further questions!

Helen | Social Care @ Shopify 
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Pieterj2
New Member
2 0 0

Dear,

 

I currently have the same problem, it is on pending for a while now with no succes, i did it a few times over to check if there was anything wrong but couldnt find it.

 

 

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hi, @Pieterj2

 

I’m here to help! Did you purchase your domain from Shopify, or is it a third party domain?

 

If your domain is a third party domain, the SSL pending is more often than not due to the DNS settings. Therefore, as a next step,  I recommend contacting your host directly to have them double check your DNS settings are correct. Ask them to pay attention to these domain configurations in particular that commonly affect the SSL.

 

Once you’ve made any adjustments, please return to ‘Online Store > Domains’ in your Shopify admin and click on ‘retry connection’ next to your domain. The domain should now fully connect and propagate within 48 hours. 

 

Let me know if this works! Otherwise I’m happy to continue to troubleshoot it together.

Helen | Social Care @ Shopify 
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Likana
New Member
3 0 0
Hi Helen, I have had the same problem for two weeks now as well and I am writing to the community and directly to your colleagues here and am just ignored. To write a direct message I allegedly have to update the browser (which is updated in fact) and immediately after I do it again it still needs to be updated, and this on all devices. So a bit desperate so far how to get hold of someone in shopify.

So, the prob is just the same. SSL pending, I checked A record and IP. I also checked that there are no AAA records and all according to your instructions in this post. But nothing helps. Could you give me a hand please?
melissa-viking
New Member
1 0 0

Having the same problem. www.vikingspeedloaders.com domain is Go Daddy. I've manually changed the DNS settings on GoDaddy to the ones suggested for this topic. The certificate still shows "pending". Screen Shot 2020-05-14 at 11.39.50 AM.png

Natasja123
New Member
1 0 0
Hi there!

I am having the same ssl problem. It is still
Pending. I moved my domain to Shopify, and I have reached out to my old webprovider. They told me that my domein has moved to Shopify so they can’t do anything for me. They told me to contact you.

Can you help me , why is it still pending?

Kind regards ,
TCIconicBeauty
New Member
1 0 0

Hey, Helen, I'm having the same issue with mines and I don't understand the first domain I bought didn't show that staus but then I realized I brought the wrong domain so I brought the right one and now the correct domain is giving me SSL but it's connected.

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hello, Community members! 

 

Thanks for taking the time to reach out on this thread to troubleshoot why your SSL certificate is still pending. As I’ve mentioned before, it can take up to 48 hours for a domain to propagate and the SSL certificate to provision, so please be sure you have given it the full 2 days to fully connect. 

 

@Likana - I’m sorry to hear you have had trouble getting in touch with support. For future reference, we also have live 24/7 support via phone or chat available here. So feel free to reach out there any time as well. What's your domain name? 

 

@melissa-viking - thank you for providing your domain name. From my end, it looks like your certificate has now provisioned (see below). Are you seeing the same?

 

20-05-mevzj-gt5c0

 

@Natasja123  - What’s your domain name? How long ago did you initiate the transfer of your domain over to Shopify? Please keep in mind it can take up to 10 days for a successful domain transfer to complete.


@TCIconicBeauty - What’s your domain name? How long ago did you purchase it?

Helen | Social Care @ Shopify 
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lazybare
New Member
1 0 0

Hello! I am having the same issues all of sudden. Everything was working just fine and then today I noticed when I try to preview my site it says 'page unable to find.' lazybare.com - it also still shows SSL Pending and it's been a few weeks. Thank you!

minadecorutopia
New Member
1 0 0

Hi Helen, 

 

Having the same issues on my end, my domain is with Crazy Domains - i have contacted them and the representative noted that everything is fine on their end and to contact Shopify.

 

i've been researching and trying everything for days now, but the SSL Certificate still says pending.

 

I have several A type records however not sure which i can delete or not, bit new to all of this unfortunatley 

 

really hoping you might be able to help!

 

Capture1.PNGCapture2.PNG

IsabellaPP
New Member
1 0 0

Hello, 

After 48 h my SSL is still pending. I already review everything that might be a problem and all seems to be ok.  The domain is pajarapinta.co is it possible for you to check it? thank you. 

urbnvibe
New Member
1 0 0

Hello Hellen

 

I am having the same issue as well. SSL pending for more than 48 hours. I use Domain.com and already set up as instructed:
- Only one A Record is setup, and it needs to point to 23.227.38.65
- Must have a CNAME pointing to shops.myshopify.com

Screen Shot 2020-05-24 at 12.20.25 PM.png

Screen Shot 2020-05-24 at 12.22.00 PM.png

 

 

the website is urbnvibe.com Can you please help? Thank you!

 

 

 

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hi, there!

 

@minadecorutopia - The multiple A Records you have set up on your domain are most likely what’s delaying the SSL certificates from provisioning. Do you recall why you have so many set up? I’d suggest removing all of the ones that aren’t pointing to Shopify.

 

20-05-hdw33-9n9zj

 

 

@IsabellaPP  - Thanks for sharing your domain name. I just went to your site, and the SSL certificate seems to be provisioned now, as seen below. Let me know if you have any other concerns about this.

 

20-05-4jkv6-a1j3p

 

 

@urbnvibe  - Thanks for the screenshot. I  see that you have 11 A Records set up on your domain. Having more than 1 A Record causes problems with the SSL certificate. Therefore, you’ll also need to remove the additional ones that do not point to Shopify.

 

20-05-xv1wr-bel3x

 

Hope this helps! 

Helen | Social Care @ Shopify 
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Edgarcia
New Member
2 0 0

Hi!

i have the same problem with my SSL pending

 

Edgarcia
New Member
2 0 0

my website is forever-chick.com

TRe2
New Member
2 0 0

Hi Helen 

SSL is Still pending after 4 days 

Does the Only one A Record is setup, and it needs to point to only  23.227.38.65? 

mine is looking 23.227.38.XX ( X showing different number to 65) 

Helen
Shopify Staff
Shopify Staff
1425 174 254

Hi, @TRe2!

 

Yes, your A Record needs to point to Shopify by using the exact IP address: 23.227.38.65. Once you update it in your domain's DNS settings, it should fully connect and the SSL certificate will provision within 48 hours. For reference, the steps for manually connecting a domain to your Shopify store are found in this Help Doc for Connecting a third party domain.

 

However, if you’re still having trouble with it after 48 hours, feel free to reach back out here and I’m happy to look further into it for you. 

Helen | Social Care @ Shopify 
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TRe2
New Member
2 0 0

Thank you for your reply.

Yes, I am still having trouble of the SSL pending. After revising the DNS page 

1. the IP is Pointing IP address: 23.227.38.65

2.  There is no AAAA 

3. The. DNSSEC is also disabled from the domain provider ( Go Daddy), the only thing I can think of is 


on the CNAME should we have it shops.myshopify.com  or it should  [Our domain].myshopify.com?
 
Thanks, 
 
Thanks 
Helen
Shopify Staff
Shopify Staff
1425 174 254

Hello again, @TRe2

 

Yes, shops.myshopify.com is the correct CNAME value to use, therefore all settings appear to be correct. Have you had a chance to contact GoDaddy yet to have them confirm the settings on their end?

 

I’m happy to take a look at the connection from my end too to see if there is any further  indication of what the issue may be. I’m sending you an email to facilitate this. Please keep an eye out for it!

Helen | Social Care @ Shopify 
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Ronnie77
New Member
3 0 0

Hi there, 

I also new to shopify, and I would love learn new stuff by coming here. SSL pending seems to be a mandatory issue for everyone coming to shopify. I tried every guidelines given & read almost majority regarding shopify SSL pending cases. My domain is vyralstore.com, I tried for almost 3 weeks instead of 48 hours before posting it here. A little help would be much appreciated. Here are the screenshots ? 

WhatsApp Image 2020-07-09 at 8.02.19 PM.jpegWhatsApp Image 2020-07-09 at 8.02.21 PM.jpegWhatsApp Image 2020-07-09 at 8.03.20 PM.jpegdomainSSL.PNG