Stopped receiving order confirmations from my store

[bennyam]

Hey there

So up until like a day or two ago, I was receiving notifications for my orders but all of a sudden they have stopped. The orders are still being placed just fine, but no confirmation email.

Can someone suggest something?

Thanks

[JustinTharpe]

Hi @bennyam ,

It should be working now I assume. There was a recent incident at Shopify that could've caused this. See here.

But if it's still not working, then you need to check by sending yourself a test email.

Here's how you do that:

Go to Settings > Notifications > Order confirmation > Preview (top right corner) > Send test email

Did you receive the email? Please share what happens when you send a test email.

If that doesn't help. Then you need to get in touch with tech support via your Support dashboard.

Hope this helped. Cheers!

[bennyam]

Hi Justin. 

Nope that didn't work =/

[bennyam]

Hello? This still isn't solved...

[MarshallLainey]

I'm having the same issue, for the last year, I have no "Chachingg'  & that was the best bit, But in the last two/three days I've no notification on my phone just the email. I wonder if it is the phone, Mine's old Samsung S9. Just a theory. 

[bennyam]

Oof. a year? Why is this such a problem, I wonder? It's only happened to me in the last week or so, but it's incredibly annoying.

No Shopify people here can help us figure out the issue?...

[JustinTharpe]

Hi @bennyam @MarshallLainey,

This is indeed really painful to see. All I could do here is suggest you some Third-party apps that let you get those confirmation emails and even more notifications. Guaranteed every time.

But alas, there doesn't seem to be a reliable solution other than that.

Please let me know if you would want me to share.

Cheers!

[bennyam]

I mean, yes please share... but... how can this even be a thing? How can Shopify not have a solution for this? =/

[MarshallLainey]

Mine just magically started working again when I replied to the post!!! So
I'm all good now. Chhachhhing 🎵💸