Store discounts overwrite Collab commissions? 🤔

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Store discounts overwrite Collab commissions? 🤔

cotty
Excursionist
24 0 7

I've been piloting Shopify Collabs on our store with 1 influencer we've been partnered with for awhile via other incentives. Since they joined us via Collabs their sales have been steady; until I started offering discounts at cart.

 

Now, it seems everytime I run a discount code, this potentially overwrites the sale coming from an affiliate link? Is this correct?

 

I get it if customer comes in to use the influencers discount code and they decide to use a code on site, but what about if the customer came in via an affiliate link - would our instore discounts still overwrite that commission?

Accepted Solution (1)

Erin
Shopify Staff
1060 136 171

This is an accepted solution.

Hi, @cotty. As long as the buyer uses the affiliate's link to complete the order, the affiliate will earn commission. If you're noticing an issue with this please reach out to our support team through the Help Center so we can take a closer look at it with you. 

Erin | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Replies 2 (2)

Erin
Shopify Staff
1060 136 171

This is an accepted solution.

Hi, @cotty. As long as the buyer uses the affiliate's link to complete the order, the affiliate will earn commission. If you're noticing an issue with this please reach out to our support team through the Help Center so we can take a closer look at it with you. 

Erin | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

cotty
Excursionist
24 0 7

Thank you for the confirmation, Erin. It must've just been a coincidence.