Store does not work - i save a product does not appear in store

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I save a product, and it does not appear in store.


Shopify does not work

As I see it, Shopify are happy to take money out of your bank account but does not, provide a service.


Can someone from shopify help?


My image does not appear correctly on the store front.  The whole thing is a mess.




Reply 1 (1)
Shopify Staff
Shopify Staff
742 117 126

Hi there @LordChas. I'm happy to take a look into these issues with you. We definitely want to make sure everything is working correctly on your end. I also wanted to let you know that if you ever need help from Shopify directly you can always reach out to our live support on this page here


Are you able to walk me through the steps you are taking to add and save your products? Have you double checked that the products are set to Active and set up to be available on your Online Store sales channel?


When you add a new product it will be considered a Draft product by default. Draft products are hidden from all sales channels so it won't be visible on your online store if it is still in a draft state. To make a product active and available to your online store you will want to follow these steps here after the product has been created.




You can also set a product as active and select the sales channels it will be available to right when you create the product. When adding a product you'll want to edit the Product Status section shown below to make the product active immediately.




For context, this is how the product will look if it is set to active:



Can you also tell me a bit more about the problem you are having with your image? Where did you add this image? How is it currently appearing on your storefront and how would you like it to appear instead?


Please don't hesitate to reply and I can continue looking into this with you.

Erin | Shopify 
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