Store inactive after adding card

kurlla
Visitor
1 0 0

After I added my credit card and rejected from system, my store has been inactive.

Please let me know how to re-open it

Thank you

Replies 3 (3)

Nick_Marketing
Shopify Partner
1487 336 464

There could be many reasons, take a look at this blog post on why Shopify store may become unavailable.
https://community.shopify.com/c/blog/faq-why-is-my-store-unavailable/ba-p/1077560

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

Daniel
Shopify Staff (Retired)
1122 78 173

Hi there, @kurlla

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform! We have a great group of contributors who are always willing to provide their own expertise and experience with regards to Shopify! 

 

With regards to accessing your store, are you able to tell us more on the errors you are getting when logging back in? Also, we always recommend you try the following local troubleshooting steps: 

 

  • clear cache and cookies
  • go into incognito or private mode
  • try a different device or browser
  • check your email for any messages from us informing you as to why the account is inactive

 

Also, for a more immediate assistance, you can also reach out to our live support team who can open up the back end of your end and dig deeper as to what is going on. 

 

I look forward to hearing more from you about this matter.

To learn more visit the Shopify Help Center or the Community Blog.

Shopathutch
Visitor
1 0 0

Did you easily resolve this??? The same thing happened to me last week