Store is only showing on a couple of browers when logged into Google with different accounts

[johanngouws]

My store is gout-pain.com and isn't showing on most devices. It is only live on a couple of browsers, depending on which Google account I am logged into. Can you please help?

[Promer-Alena]

Hi @johanngouws 

It sounds like you’re experiencing a caching or login-related issue with your store at gout-pain.com. The fact that it only shows on certain browsers depending on your Google account suggests the problem might be tied to browser cache, cookies, or a conflict with Google’s personalized search results. Start by clearing your browser cache and cookies on all the devices, then attempt the site in an incognito window to see if it will load consistently. If it continues to fail, check your Shopify domain settings under "Online Store > Domains" to ensure the primary domain is accurately set and propagated DNS updates can take up to 48 hours. You can also check your SSL certificate and site status within Shopify Admin to ensure there aren't any config-related problems. If the issue still doesn't resolve, contact Shopify Support with these details, and they'll assist further with troubleshooting!