*Subject: Can't Login to My Account – No Response for 5 Days*

akbar2
Visitor
2 0 0

Hi everyone,

I’ve been facing a major issue with my Shopify account for the past five days. I submitted all the required documents as requested by the Shopify merchant team, but I still haven’t received any response. As a result, I am unable to log in to my account, which is severely impacting my business operations.

Has anyone else experienced a similar issue? Any advice on how to expedite this process would be greatly appreciated.

Thank you.

Replies 3 (3)

Ollie
Shopify Staff
2430 454 408

Hey @akbar2.

 

Thanks for reaching out. 

 

Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. Could you provide us with the ticket number that you have been assigned when you spoke with our live support, by any chance? We may be able to speak with the corresponding team and make them aware that you are eager for a response. 

 

Looking forward to your response. 

Ollie | Social Care @ Shopify 
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akbar2
Visitor
2 0 0
*escalated ticket 47666150*
Ollie
Shopify Staff
2430 454 408

Hey @akbar2.

 

Thanks for the quick response.

 

I did make the corresponding team aware that you are eager for a response. I can confirm with you that the ticket is with the correct team. With that being said, I am unable to provide a specific time frame to when you will receive a response. However, I encourage you to keep an eye on your inbox for a response from the team. 

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog