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Hi,
We received an email from mailer@shopify-service.com asking us to confirm our company details.
Is this a real Shopify support email?
Attached photo below.
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This is an accepted solution.
Hi ZZ_KNIGHT,
One of my clients also received a very similar email today.
I ran some diagnostics to see information from the domain shopify-service.com and found the following:
Below is what the official shopify.com domain brings up:
In short, you can see the registrant for shopify.com is MarkMonitor and the Organization is Shopify Inc. - this is all correct.
The registrant for shopify-service.com is not available and all of the main details such as street, tech name etc. are random letters.
I suggest to ignore this email as it is highly suspicious and contact Shopify support directly asking them about it.
This is an accepted solution.
Hi ZZ_KNIGHT,
One of my clients also received a very similar email today.
I ran some diagnostics to see information from the domain shopify-service.com and found the following:
Below is what the official shopify.com domain brings up:
In short, you can see the registrant for shopify.com is MarkMonitor and the Organization is Shopify Inc. - this is all correct.
The registrant for shopify-service.com is not available and all of the main details such as street, tech name etc. are random letters.
I suggest to ignore this email as it is highly suspicious and contact Shopify support directly asking them about it.
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