Suspicious email from mailer@shopify-service.com

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Suspicious email from mailer@shopify-service.com

ZZ_KNIGHT
Visitor
1 0 0

Hi,

We received an email from mailer@shopify-service.com asking us to confirm our company details.

Is this a real Shopify support email?

Attached photo below.

Screenshot 2024-07-25 131929.png

Accepted Solution (1)

sanico-software
Shopify Partner
63 2 12

This is an accepted solution.

Hi ZZ_KNIGHT,

 

One of my clients also received a very similar email today. 

 

I ran some diagnostics to see information from the domain shopify-service.com and found the following:

sanicosoftware_1-1721884633183.png

 

Below is what the official shopify.com domain brings up:

sanicosoftware_0-1721884590102.png

 

In short, you can see the registrant for shopify.com is MarkMonitor and the Organization is Shopify Inc. - this is all correct. 

 

The registrant for shopify-service.com is not available and all of the main details such as street, tech name etc. are random letters. 

 

I suggest to ignore this email as it is highly suspicious and contact Shopify support directly asking them about it. 

 

Dom Tripodi | Sanico Software
I am a Software Engineer and Shopify Expert based in Adelaide, Australia. I build ecommerce websites with Shopify for local and international businesses. If you want to take your Shopify store to the next level, send me a message. Check out Sanico Software here.

View solution in original post

Reply 1 (1)

sanico-software
Shopify Partner
63 2 12

This is an accepted solution.

Hi ZZ_KNIGHT,

 

One of my clients also received a very similar email today. 

 

I ran some diagnostics to see information from the domain shopify-service.com and found the following:

sanicosoftware_1-1721884633183.png

 

Below is what the official shopify.com domain brings up:

sanicosoftware_0-1721884590102.png

 

In short, you can see the registrant for shopify.com is MarkMonitor and the Organization is Shopify Inc. - this is all correct. 

 

The registrant for shopify-service.com is not available and all of the main details such as street, tech name etc. are random letters. 

 

I suggest to ignore this email as it is highly suspicious and contact Shopify support directly asking them about it. 

 

Dom Tripodi | Sanico Software
I am a Software Engineer and Shopify Expert based in Adelaide, Australia. I build ecommerce websites with Shopify for local and international businesses. If you want to take your Shopify store to the next level, send me a message. Check out Sanico Software here.