Subject: Assistance Needed with Focal Theme Compatibility
Hello,
I recently purchased the Focal theme from the Shopify store and I am experiencing some issues with it.
For starting, my expertise does not lay in coding etc. The only thing i can do is "follow instruction and copy paste codes as instructed".
- Tabs and Product Descriptions App: Previously, I was using the "Tabs and Product Descriptions" app with a free theme, and it worked perfectly using shared tabs on specific stones. This is essential for my store as I sell jewelry with specific gemstones, and I need to provide detailed information for each product. However, after switching to the Focal theme, the app no longer functions correctly, even when activated through the editor.
I reached out to the Shopify Help Centre and received the following response:
Hello Tania,
Regarding the "Tabs and Product Descriptions" app issue, it's important to note that Maestrooo themes, including Focal, do not provide support for third-party apps. If you're experiencing issues with this app, it's recommended to reach out to the app developers for assistance. They should be able to help you troubleshoot and resolve the issue.
As for the color variants issue, Focal theme does not currently support product variants. This feature is only available on Maestrooo's Impact and Prestige themes. If you want to show product pictures instead of colors, you might need to consider switching to these themes or seek help from a Shopify Expert for customization.
Remember, Maestrooo does not offer any dev service. If you need help upgrading your theme or doing custom code, you can reach a Shopify Expert for customization.
I hope this information helps.
Best regards,
kapa.ai
Could you please assist me in making this app compatible with the Focal theme, or advise on alternative solutions?
Color Variants Issue: As mentioned in the response above, I understand that the Focal theme does not support product variants. However, I would like to know if there is any way to display the correct colors for my products, or if there are customization options available.
Adding tabbs at product pages: Each product has different gemstones, where i would like to display the explanation of the stone... It means that the description is designed for specific products. Is there any way i can add this manually?
I have invested a lot of time and energy into my store and would appreciate your assistance in resolving these issues as soon as possible. Please let me know if you need any additional information or if there is anything I can do to expedite this process.
Thank you in advance for your support and let me know if you need more information from me in order to help me.
Best regards,
Tania
