Tap & Chip and swipe reader will not update

Tap & Chip and swipe reader will not update

sharakb
New Member
7 0 0
Tap & Chip will not do firmware updates, it says it updated 1.00.0010 it says it’s completed but shows the 1.00.00.09 rebooted the iPad and that did not make a difference. It always says reader updated. Then it keeps asking to do a update
Replies 2 (2)

Don
Shopify Staff
2782 199 393

Hi there @sharakb!

 

Don here from Shopify. 🙂

 

Thanks for taking the time to post your issue with your card reader here on our community forums.

 

Troubleshooting hardware issues like this via forums is really difficult, however; so I would have to advise you to get in touch via phone or chat over on our support site.

 

If using chat, then just mention that your query relates to POS/Retail so you will be automatically presented with the option to speak to a Retail specialist.

 

If calling in instead; you can use the phone number listed in the 'Support' section of your POS app or you can access the retail support numbers by entering that you have a retail/POS issue on the support site when prompted so you can see the retail support numbers we have available. 

 

The dedicated Retail Support Team will be available 7 am - 8:30 pm EST [Monday - Friday] and would be best equipped to handle this query.

 

Even outside of this time, our Gurus will be able to help you to troubleshoot and address this better via a live interaction than we would be able to from here on the forums ourselves. 🙂 

 

All the best!

 

Regards,

Don

Don | Social Care @ Shopify 
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Kaufman5
Visitor
1 0 0

I am having the same trouble... you decided to have an UNINSTALLABLE update the night before my Concert Event - for which I acquired this device.  Will be asking for a refund.  IT WILL NOT UPDATE - gets stuck on 23 or 32 percent... Luckily my trusty, yet awful, SQUARE is still working.

 

GOd.