TELSTRA blocking shopify site

TELSTRA blocking shopify site

Austin_Nappy_Co
Visitor
1 0 0
Has anyone had issues with Telstra broadband blocking their shopify site for malicious content without reason? Have checked with Shopify and my site is clean. My business coach has said that this is a known issue with new telstra routers blocking shopify sites and that I just keep hounding shopify.
Have raised a ticket with Telstra but they seem extremely uninterested in helping because Im not a Telstra customer.
Has anyone had luck having this fixed?
Replies 2 (2)

tim
Shopify Partner
3842 375 1410

https://community.shopify.com/c/shopify-discussions/this-website-has-been-blocked-telstra-australia/... -- need to reach out to Telstra via form mentioned there...

 

If my post is helpful, consider liking it -- it will help others with similar problem to find a solution.
I can be reached via e-mail tairli@yahoo.com

Kim222
Visitor
3 0 0

Hi did you ever get this resolved? I’m experiencing this issue now and shopify and Telstra are unhelpful.