Text in Required Field on a product page suddenly not coming through on the order.

[Kraydo]

Hello, I submitted code into a product-form2.liquid product page for there to be a text box that is required to have text in it before the product can be added to the cart.  There are only 1 out of every 10 orders now where the text suddenly is not coming through on the final order, therefore the "required text" is vanishing. The customers are 100% typing the information in and I can't pinpoint what suddenly started causing this over the past 2-3 weeks. 

Please let me know if anyone can help. Thank you.

[LitExtension]

Hi @Kraydo,

Please send your site and if your site is password protected, please send me the password. I will check it.

[Kraydo]

Kraydo-Organics.com

[LitExtension]

Hi @Kraydo,

Please send me the product link including this, I checked products and couldn't find it.

I will check it.

[Kraydo]

https://kraydo-organics.com/products/mix-n-match

[Kraydo]

@LitExtension 

https://kraydo-organics.com/products/mix-n-match Thanks! I am trying to get this sorted out and then hopefully some day have the strain names they enter in the text box actually show up on their final order page also. And since I'm a dreamer, maybe even the order confirmation email! lol

[Kraydo]

Any luck yet? 

[LitExtension]

Hi @Kraydo,

I tested and it works fine.

Hope it helps!

[kaymay]

this has been happening to me, too. every 7 or so orders, the text field does not show on orders page. my customers are also inputting information. any luck resolving the issue?