The main product image is showing part of the 2nd image - mobile version

The main product image is showing part of the 2nd image - mobile version

Darlindoggie
Shopify Partner
13 0 0

Hello All!  😃

 

On my mobile version, the main product images (1st image) are showing part of the 2nd image instead of filling out the entire space. This is happening on all of my product pages. I checked on several mobile phones and this is happening on all of them.

 

Please see attached screenshot.

 

My store is currently in development, the password is Darlingdoggie22!.

 

Will you please tell me how to fix this?

 

Any help would be greatly appreciated.

 

Thank you in advance! : )

SHOWING 2ND IMAGE.jpg

Replies 8 (8)

M_arni00
New Member
4 0 0

Have you found the answer ?

 

Shay
Shopify Staff (Retired)
3110 472 657

Hey @M_arni00 

 

This may be a feature of the theme you are using. Can you share what theme you are using on your store and a link to your website? 

Shay | Social Care @ Shopify 
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M_arni00
New Member
4 0 0

I am using the dawn theme 13.0.0 and here:

 

https://www.its-utopia.com/products/fudge?_pos=1&_psq=fud&_ss=e&_v=1.0

 

It's only on mobile you can see part of the 2nd image 

Victor
Shopify Staff
2611 236 563

Hi @M_arni00,

 

Okay, thank you. If you preview your website in a different theme, is the issue present? Or is it only present in the Dawn theme?

Victor | Social Care @ Shopify 
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M_arni00
New Member
4 0 0

Yes the issue is still present even if I try different Themes.

Victor
Shopify Staff
2611 236 563

Hi @M_arni00,

 

Okay, I see. Can you send me a screenshot of this issue in another theme, if possible?

Victor | Social Care @ Shopify 
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M_arni00
New Member
4 0 0

Yes it’s still there: 

 

IMG_2075.jpeg

Victor
Shopify Staff
2611 236 563

Hi @M_arni00,

 

Okay, thanks. It may be an issue present across both themes but it's something we can take a look at closer to determine. Please contact our support team directly so we can authenticate you on your store and access your admin to assist further.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog