The store cannot be logged in

[1231]

When logging into Shopify, it says there is a problem loading the page. What should I do?

[Victoria]

Hi, @1231.

Welcome to the Shopify Community.

I understand you're experiencing login issues on your end. Are you able to share a screenshot of the issue? Could you also advise if you've tried using a different browser or device to login?  

[1231]

[Ollie]

Hey, @1231.

Thanks for providing us with that screenshot.

Can you clarify with us if you are the store owner or admin of this specific store? 

Looking forward to your response. 

[1231]

Yes，I am the manager of this store

[Victoria]

Thanks for confirming that with us, @1231.

If you're still seeing this error message on different browsers, incognito window(s) or devices, you'll want to get in touch with our authenticated Support. You can do so by navigating to the Shopify Help Center to create a support request. If you have any questions with this process, don't hesitate to let us know.