The store cannot be logged in

The store cannot be logged in

1231
New Member
4 0 0

When logging into Shopify, it says there is a problem loading the page. What should I do?

Replies 5 (5)

Victoria
Shopify Staff
2266 154 260

Hi, @1231.

 

Welcome to the Shopify Community.

 

I understand you're experiencing login issues on your end. Are you able to share a screenshot of the issue? Could you also advise if you've tried using a different browser or device to login?  

Victoria | Shopify 
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1231
New Member
4 0 0

1231_0-1720773152262.png

 

Ollie
Shopify Staff
2487 457 415

Hey, @1231.

 

Thanks for providing us with that screenshot.

 

Can you clarify with us if you are the store owner or admin of this specific store? 

 

Looking forward to your response. 

Ollie | Social Care @ Shopify 
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1231
New Member
4 0 0

Yes,I am the manager of this store

Victoria
Shopify Staff
2266 154 260

Thanks for confirming that with us, @1231.

 

If you're still seeing this error message on different browsers, incognito window(s) or devices, you'll want to get in touch with our authenticated Support. You can do so by navigating to the Shopify Help Center to create a support request. If you have any questions with this process, don't hesitate to let us know. 

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog