The website's CSS, JS, and CDN cannot be loaded

The website's CSS, JS, and CDN cannot be loaded

IanChu
New Member
4 0 0

Hello All

 

Our website started to display abnormalities around June 29th. All the CSS, JS and images on the website could not be loaded, as shown below:

 

1.png

We have reported these problems to Shopify customer service, but they just told us to wait. We are very anxious now and hope someone can help us.

Replies 7 (7)

mageplaza-cs
Shopify Partner
53 2 8

Hi @IanChu 

Please share your website with me. We need to review your website to better understand the issue you're experiencing.

 

Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants


If our suggestion works for you, please give it a Like or mark it as a Solution!


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IanChu
New Member
4 0 0

Thank you very much for your help. This is our website: betterlovedoll.com, which mainly sells adult products. If you don't mind, you can check it out.

mageplaza-cs
Shopify Partner
53 2 8

Hi @IanChu 

I believe you should double-check the files in your theme. I suspect the files being called are no longer present in your theme.

Here are the steps to access the theme customization section:

Shopify admin -> Online Store -> Themes -> Customize ( https://i.imgur.com/TARGmYR.png ) -> Click edit code ( https://i.imgur.com/16et1Au.png

you need to compare if the files with error exist in the respective folders?

Example: For link "https://betterlovedoll.com/cdn/shop/t/33/assets/app.css" <=> assets folder -> file app.css

Another way to test this would be to switch to a different theme and see if the issue persists.

Please check it again. Thank you!

Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants


If our suggestion works for you, please give it a Like or mark it as a Solution!


Should you have any questions or concerns, feel free to contact us via consultant@mageplaza.com

IanChu
New Member
4 0 0

Thanks. I will try again.

mageplaza-cs
Shopify Partner
53 2 8

Hi @IanChu 

Are you doing okay? Has the issue been resolved?

If not, please don't hesitate to reach out. I'm here to continue assisting you.

Have a nice day!

Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants


If our suggestion works for you, please give it a Like or mark it as a Solution!


Should you have any questions or concerns, feel free to contact us via consultant@mageplaza.com

Small_Task_Help
Shopify Partner
522 16 35

Hi,

 

Are you using an updated theme ? Have you checked with any CSS, or Javascript errors?

Click here to Contact and Get Shopify Store Help
E-mail - hi@ecommercesmalltask.com
We are Shopify Experts   from Ecommerce Small Task Company.
IanChu
New Member
4 0 0

Thanks for your reply, I didn't find any errors in this regard.