Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
Hello All
Our website started to display abnormalities around June 29th. All the CSS, JS and images on the website could not be loaded, as shown below:
We have reported these problems to Shopify customer service, but they just told us to wait. We are very anxious now and hope someone can help us.
Hi @IanChu
Please share your website with me. We need to review your website to better understand the issue you're experiencing.
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Thank you very much for your help. This is our website: betterlovedoll.com, which mainly sells adult products. If you don't mind, you can check it out.
Hi @IanChu
I believe you should double-check the files in your theme. I suspect the files being called are no longer present in your theme.
Here are the steps to access the theme customization section:
Shopify admin -> Online Store -> Themes -> Customize ( https://i.imgur.com/TARGmYR.png ) -> Click edit code ( https://i.imgur.com/16et1Au.png )
you need to compare if the files with error exist in the respective folders?
Example: For link "https://betterlovedoll.com/cdn/shop/t/33/assets/app.css" <=> assets folder -> file app.css
Another way to test this would be to switch to a different theme and see if the issue persists.
Please check it again. Thank you!
Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants
If our suggestion works for you, please give it a Like or mark it as a Solution!
Should you have any questions or concerns, feel free to contact us via consultant@mageplaza.com
Thanks. I will try again.
Hi @IanChu
Are you doing okay? Has the issue been resolved?
If not, please don't hesitate to reach out. I'm here to continue assisting you.
Have a nice day!
Mageplaza | Top-Rated Shopify Agency | Trusted by 230,000+ worldwide merchants
If our suggestion works for you, please give it a Like or mark it as a Solution!
Should you have any questions or concerns, feel free to contact us via consultant@mageplaza.com
Hi,
Are you using an updated theme ? Have you checked with any CSS, or Javascript errors?
Thanks for your reply, I didn't find any errors in this regard.
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