There is no currency present on some orders

[ssads]

I have an integration with HubSpot and having a problem importing all my orders. Hubspot support team, answer me there are some orders that don't have a currency available.

[Olivia]

Hi, @ssads!

Welcome to Shopify Community.

Thank you so much for sharing your question with our network. I was happy to look into this further, and I realized you are likely using the third-party developed HubSpot app. 

From your message above, it sounds like you were in touch with the HubSpot team already, however, were you able to touch base with the app's actual developers directly? Since they have built this integration, they would also have the tools, access and expertise necessary to help troubleshoot the matter further. 

To speed things up, you can contact them directly using this information:

• 1-888-HUBSPOT x3 (1-888-482-7768 x3)
• support-integrations@hubspot.com

Furthermore, if you are using an additional app to import your products, that could be causing miscommunication between both apps. Let me know if you are in fact using one, and I'd be happy to get you in touch with their developers as well.

Warm regards,

[ssads]

Thanks for your help @Olivia, actually I contacted Hubspot, since they are the developers of this Official's HubSpot app. It was development team who answered me there was a currency error with some orders. I already asked them to give me an example of an order without currency, as soon as I get an answer I'll bring it to you. This was the answer before the one I already shared.

 

[Olivia]

Thank you so much for that added context, @ssads.

I look forward to your update and learning more about the currency they are showing as unavailable. Also, thank you so much for taking the time to share these updates as I trust future readers will find it very helpful.

Warm regards,