There was a problem with our checkout

Sni9er
New Member
5 0 0

Hey guys

 

A customer in Denmark is reported this today any ideas? There may be others affected but not reported

 

They triet two different PC's same result (chrome and explorer tried)

 

received_369085569361271.jpeg

 

Luke Daley, Creative Engineer
Reply 1 (1)

sanico-software
Shopify Partner
47 0 9

Hi @Sni9er 

 

It is very difficult to understand the cause of the problem from just the screenshot.

 

I suggest the following steps to help resolve the issue:

 

  • Ask the customer the exact steps they took and items they had in their cart upon checkout.
  • Attempt to replicate the same checkout and see if you receive the same problem.
  • Use a VPN in different regions and countries to determine if it's a geographical problem.
  • Disable Shopify apps one by one and see if the problem goes away.
  • Hire a professional Shopify Partner like myself to help resolve the problem. 
Dom Tripodi | Sanico Software
I am a Software Engineer based in Adelaide, Australia and I build ecommerce websites with Shopify for local and international businesses. If you want to take your Shopify store to the next level, I am the guy. Check out Sanico Software here.