this order can't be shipped to the address entered

[RMSH]

can someone help me with this, this is the message my customers are receiving. thanks

[Elias]

Greetings, @RMSH.

Thank you for reaching out and posting this question!

I understand that your customers are encountering an error that their order can't be shipped to their address. Just to confirm, were there any changes to your shipping rates or shipping zones? Were there any new apps installed recently?

If there hasn't been any changes and you're unable to identify the problem, then it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if our Support team can help you identify and resolve this issue. Keep me posted!

[MicheleJubilee]

Hi! Did you get this solved? I am having the same error. I did recently change some shipping rates and zones but I'm not sure why they won't allow this. 

[Elias]

Hi, @MicheleJubilee.

Thanks so much for joining the thread!

If you're experiencing a similar issue, then it's likely that we'll need to access your account in order to identify and resolve this issue. However, while we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center and log into your account to create a support request.

I noticed that you're a new member of our Shopify Community! Once you've resolved the issue with our live support team, I'd love to hear more about your business and share some resources to help you get started!