This store can’t accept real orders or real payments.

Loksey
Visitor
2 0 0

i tried to check if payments work for my store but when i entered my details and went to check out, this message showed up 

Loksey_1-1703267699611.png

 

 

 

Replies 3 (3)

Trevor
Community Moderator
3385 458 975

@Loksey 

 

Could be one of the following

 

  • You're using a partner account - You will need to transition to a paid plan for the checkout to work 
  • You're on a trial account - You will need to add a credit card and select a plan
  • Your payment process is in "test" mode 

Test mode can be removed in Settings/Payment Providers - The other two can be done in your billing section. 

Trevor | Community Moderator @ Shopify
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Loksey
Visitor
2 0 0

i have a paid plan and also i checked the test mode and it was off

Trevor
Community Moderator
3385 458 975

Hmm, that is strange then! If you're certain that its not a Shopify Partner development store, its on a paid plan and your payment process isn't on test mode, then contacting Shopify Support is your best option. 

 

They will be able to authenticate you and look into why your store isn't able to process orders: https://help.shopify.com/en

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog