Solved

Trying to find solution to items disappearing from cart - Spotlight Theme

CuteEh
Tourist
3 1 1

After running a test order on my new shop I discovered that when attempting to add additional items to cart, as soon as I clicked on Continue Shopping, it erases any item currently in the shopping cart making it impossible for a customer to purchase. I'm not a coder however I did read that another user.. (same issue different theme) solved it by removing old, unused CSS files and un-referenced JS snippets. I have no idea how to identify unused code, and wonder if anyone knows how to reach out to a theme developer?

Accepted Solution (1)
CuteEh
Tourist
3 1 1

This is an accepted solution.

Thanks again Sonya for the back and forth to help me get to the bottom of this issue. For anyone reading this thread, I had an issue where when using mobile to purchase multiple items from my website, as soon as I clicked any link after adding the first item, the cart would empty. The issue was not the theme code, it was the outdated OS on my older iPhone. So if you ever have a customer messaging saying their items are disappearing from the cart, ask them if they are on mobile and if so, if their OS has the latest update.

View solution in original post

Replies 4 (4)

Sonya_2025
Shopify Partner
147 18 29

Hey @CuteEh 

Your issue need a further investigation and theme code checking.

Can you share your store URL?

Feel free to reach out or DM to me

Please let me know if it works by giving it a Like or marking it as a solution!
Feel free to reach out. EMAIL ME  
PAY ME
CuteEh
Tourist
3 1 1

Hi Sonya. Thanks so much for the response! I'm totally new here and would like to DM, but can't see an option for that on your profile.

Sonya_2025
Shopify Partner
147 18 29

OK, pls feel free to reach out at: sonyayuan08@gmail.com

Please let me know if it works by giving it a Like or marking it as a solution!
Feel free to reach out. EMAIL ME  
PAY ME
CuteEh
Tourist
3 1 1

This is an accepted solution.

Thanks again Sonya for the back and forth to help me get to the bottom of this issue. For anyone reading this thread, I had an issue where when using mobile to purchase multiple items from my website, as soon as I clicked any link after adding the first item, the cart would empty. The issue was not the theme code, it was the outdated OS on my older iPhone. So if you ever have a customer messaging saying their items are disappearing from the cart, ask them if they are on mobile and if so, if their OS has the latest update.