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Trying to get my Chipper 2X BT paired.

richh73
New Member
2 0 4

This is the second device I have received and no matter what has been tried I continue to get the error "Pairing Failed". I have tried on both my iPhone 11 and iPad 12.9. Contacted customer support who had me remove the POS app and re-install it, turn off Bluetooth, and power down the device for 5 minutes then try again. I have made sure that the POS application is up to date (currently running 669.0 build 1002). Both devices see the card reader, but simply will not connect.

Replies 4 (4)
Andrew-VOLO
Shopify Partner
5 0 1

I have the same problem 

 

iPhone 11 Pro iOS 15.1

Chipper 2X BT CHB20Y CHB2A

Latest version of POS

 

 

---
VOLO - The Community Shopping Platform for Shopify
letsvolo.com
andrew@letsvolo.com
richh73
New Member
2 0 4
I was assisted with this issue from Shopify. It turns out that having my account set for test payments would not allow the card reader to pair. Make sure you do not have the payment feature set for test mode.


Andrew-VOLO
Shopify Partner
5 0 1

That did the trick! Thank you

---
VOLO - The Community Shopping Platform for Shopify
letsvolo.com
andrew@letsvolo.com
clairepmurray
Tourist
3 0 1

This worked for me as well! Thank you so much!