Unable to see IDEAL payment option in checkout

Unable to see IDEAL payment option in checkout

alexi1264
Shopify Partner
2 0 0

Hello all,

 

I have added shopify payments to my site, and within the shopify payments IDEAL is activated (not in test mode). The only country that a customer can by from on my site is the Netherlands (an IDEAL) country. But still only credit card shows up as an option. I've even tried adding IDEAL as a alternative payment method and still doesnt work. Ive checked everything over and over and cant figure out why this doesnt work.

Any help is appreciated.

Thank you!

Replies 2 (2)
alexi1264
Shopify Partner
2 0 0

Hi Charles,

 

Thanks for the response. The only option for country on the shop is the Netherlands at the moment as that is the only country we ship to. Shopify payments is the primary payment at the moment and from the image you see beloe, IDEAL is among the options, which whould be activated in checkout once they see the country in Netherlands (which is always is).

alexi1264_0-1699701602003.png

 

Kimi
Shopify Staff
1511 169 262

Hi, @alexi1264.

 

Thanks for reaching out in our Community Forums about this.

 

I can see in the screenshot of your reply on this thread that iDEAL looks to have been enabled on your store. As you're unable to see it on your checkout though, we'd want to investigate and conduct some of our own testing from our end in order to help troubleshoot. To do so, we'd need secure access to your store — so can I get you to contact our live support team please so that we can authenticate you against the correct store to get started with our investigation? 

 

To contact our live support team, please use this link to navigate to our Help Center, then type contact support in the chat box and follow the prompts given by the chat assistant to be connected with a live support team member. Our team will be able to further assist from there.

Kimi | Social Care @ Shopify 
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