unable to view the listing on the store

MargieDave
New Member
2 0 0

Hello Team Shopify

When I try to view my listing on the store it takes me to a page which says "this site can't be reached". Please help me how to solve this.

MargieDave_2-1613980600423.png

 

 

MargieDave_1-1613980533355.png

 

 

 

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Hank
Shopify Staff
Shopify Staff
1094 128 173

Hi, @MargieDave,

Hank here from Shopify.

Is it possible to share the link for this product, and I can see if I can access it? I am thinking it may be a localized issue and wanting to test it on my end.

Can you try opening your admin or your website using incognito mode to see if this works? If it does, then can you try clearing your cache and trying once more?

Let me know how you get on!

All the best,

Hank

Hank | Social Care @ Shopify 
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MargieDave
New Member
2 0 0
Hi @Hank

Thanks For the reply
As advised by you , I did try Opening in an incognito site, but the same
issue persisted.

My store address is - https://yoursbazaar.myshopify.com/

Also attaching a link of a product -
https://yoursbazaar.myshopify.com/admin/products/6339542745279
Hope this will help you to figure out the problem
Thanks and Regards
Margie Dave

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Hank
Shopify Staff
Shopify Staff
1094 128 173

Thank you for sharing that.

I tried opening your website, but it is not loading for me. Was a custom domain recently purchased or renewed? If so, did you verify your domain with the email you would have received?

If there is an issue showing within your admin (Online Store > Domains), that may be the cause as your screenshot shows the product is active. So I would say that the issue is within the domain area. Can you check there for me and tell me if there are any issues?

Additionally, if it was a third-party domain, this guide will show you the steps needed to verify the connection.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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