We manage stock externally from Shopify and the volumes are updated regularly.
When processing refunds there is an option to Restock the item which is ticked by default.
We never want to do that so is there a way we can set that button to be unchecked by default?
I just asked this question to Shopify Plus support who confirmed:
- it is not possible to disable the "restock" feature
- nor set the default value to be "do not restock"
However this is apparently an open feature request, so potentially something that might be added as a feature in future.
I also would appreciate that feature because I keep forgetting to uncheck the box one in a while. And if items are sold out or almost sold out, this ceates problems for sales without stock.
That auto re-stock is an absolute PITA! It has me swearing every other day. Drives me crazy. It really should be default 'off', or at least make you select each time.
+1 for this feature. Every time we miss this box we have to do another refund for another customer.
After a bunch of new orders of an OOS item that was restocked thanks to this weakness in Shopify, I just talked to a support tech about this and pointed to this thread. Hopefully it will help this get implemented.
We desperately need this turned off as well! I always forget to uncheck this and it always ends up biting me in the ass. Definite PITA.
@Shopify Many people have wanted this feature for a long time, any chance you can make this an option in admin settings?
This is their answer,
They are not doing it because they feel that there are only a few of us who want this to happen.