Uncheck the restock button by default when on the refund screen

MissJ
Tourist
5 0 15

Hi

 

We manage stock externally from Shopify and the volumes are updated regularly. 

 

When processing refunds there is an option to Restock the item which is ticked by default.

 

We never want to do that so is there a way we can set that button to be unchecked by default?

 

Thanks

Replies 24 (24)
Alexis_Ralphs
Tourist
4 0 11

Hello!

 

Did you ever get an answer to this? I’d also like to know. 

🙂

 

Alexis

kasey_oo
New Member
1 0 2

Did you ever get a response to this question?

Alexis_Ralphs
Tourist
4 0 11
Not yet, sadly. It's a big pain point for us so I'd like to know!

🙂
ab01
New Member
2 0 5
herniasupport
New Member
2 0 2

It's a pain for us too

SeanBuffalo
New Member
2 0 2

Looks like this went unanswered

Sweets91
New Member
1 0 2

Did you ever resolve this as we're facing the same issue currently? 

Alexis_Ralphs
Tourist
4 0 11
iamabushead
New Member
2 0 3

I just asked this question to Shopify Plus support who confirmed:

- it is not possible to disable the "restock" feature

- nor set the default value to be "do not restock"

However this is apparently an open feature request, so potentially something that might be added as a feature in future.

VUnderground
New Member
1 0 2

We find this a nightmare too. I hope Shopify do disable it in the future. 

PLN
Tourist
3 0 3

I also would appreciate that feature because I keep forgetting to uncheck the box one in a while. And if items are sold out or almost sold out, this ceates problems for sales without stock.

Daviddbx
Excursionist
18 0 15

That auto re-stock is an absolute PITA! It has me swearing every other day. Drives me crazy. It really should be default 'off', or at least make you select each time.

OriZohar
Shopify Partner
5 0 13

+1 for this feature. Every time we miss this box we have to do another refund for another customer.

Daviddbx
Excursionist
18 0 15

Still not hearing anything on this. It must be the easiest change in the world to make. 😞

GraceC
New Member
2 0 1

+1 

This is a must change to make

Spoon
Tourist
13 0 1

After a bunch of new orders of an OOS item that was restocked thanks to this weakness in Shopify, I just talked to a support tech about this and pointed to this thread. Hopefully it will help this get implemented.

wendysp
Tourist
5 0 3

We desperately need this turned off as well!  I always forget to uncheck this and it always ends up biting me in the ass.  Definite PITA.

jgalvin
New Member
2 0 2

@Shopify Many people have wanted this feature for a long time, any chance you can make this an option in admin settings?

Asaricula
New Member
1 0 0

This is their answer, 

 

They are not doing it because they feel that there are only a few of us who want this to happen.

 

Asaricula_0-1642890183372.png