Hey, @Aclasslabel!
Great question! There's a bit to unpack here as there are a number of variables you'll need to consider.
- What region are you in? Different countries have different payout schedules which can cause a delay in receiving your payout. In addition, payouts are only processed on business days, so if you normally get your payouts in 2 days, but received orders Friday night, or on the weekend, then those payouts won't be processed until the next business day. You can learn more about payout schedules here.
- Do you have more than one payment provider enabled in Settings/Payment Provider? If yes, then that could account for where some of your funds are. Using your example, there is a chance that $300 of the $500 was paid through Paypal vs Shopify Payments. While the "gross" amount would factor in both payment providers, it doesn't provide an accurate view into what you'll be paid out as Paypal handles your funds differently. You can review your order timelines (open the order and scroll down) to determine what payment provider was used.
- Have you checked your payouts in Settings/Payment Providers/View Payouts? You'll be able to gain a lot of insight into your upcoming payouts from here as each payout will define what orders are included, the fees held, and when it is queued to be sent to your bank. Going back to my first point, it's possible that a payout was created for $200 and all orders thereafter didn't make the cut due to processing times, or non-business days. The view payouts area will give you a better idea of if you're expecting another payout in the near future, or if the funds were processed through a different payment provider.
All in all, it is important to note that your payouts won't match your gross sales as payouts are subject to the credit card fees. For example, if you processed $500 through Shopify Payments while on the Basic plan, then you'd be looking at 2.9% + 30 cents per order. Let's assume you had 25 orders which means your order cost was $20 per order. You'd be looking at $0.88 cents per order in fees which would be $22. You should then receive a payout that is roughly $478. While not as drastic of a difference from your example, I did want to highlight that comparing "gross sales" to your final payout amount would not be an ideal comparison as it won't give you a full view of where your money is going. I would recommend reviewing the Finance Reports we offer as these reports will give you better insight into how your business is doing financially.
If what I provided above doesn't help clear up your question/confusion then let me know as I'd be happy to take a deeper look into why you believe there is a discrepancy in your payouts.
Trevor | Community Moderator @ Shopify
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