Unsecure Connection.

Unsecure Connection.

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I have been using my Shopify site for about 3 years.  Last night when I wanted to visit my site I got a message that it is Unsecure.  Why would this happen all of a sudden?  I have also tried from my phone and the same message appear.  Can someone please help me how to fix this?  I have red up, but all the information seems so Technical and I am worried I am going to mess it up.  Is there a step by step video?  I runned a Norton report and they gave me a "Safe" tick.  Please help. 

Replies 2 (2)

537 37 48

Hi @VeeMiles !


This error is mostly caused by your domain. You might to reach out to your Domain provider to further check if there is any disruption to your DNS records.

Please let me know if it works by marking it as a solution!
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Shopify Staff
2275 154 262

Hi, @VeeMiles.


Welcome to the Shopify Community, and thanks for posting your question.


Oftentimes, an error message stating Unsecure may be related to your domain, as @SealSubs-Roan has mentioned.


Transport Layer Security (TLS) is an encryption protocol used to secure communications over the internet. When a padlock icon is displayed in the address bar of your browser next to a URL that starts with https://, then the connection uses TLS. TLS applies to all connections to Shopify, including your own connections and your customers' connections. Shopify supports version TLS 1.2 and higher of the TLS protocol. 


When you connect your third-party domain to Shopify by changing your A record and CNAME record to point to Shopify. In this case, it might take up to 48 hours for the TLS certificate to be issued. During that time, an SSL Unavailable error might be displayed in your Shopify admin. A security error might also be displayed in your browser when customers visit your online store. If your store still displays a security error after more than 48 hours, then you can get in touch with our authenticated Support via the Shopify Help Center, so we can take a more detailed look. 

Victoria | Shopify 
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