Solved

***Urgent*** Checkout error - Too many attempts: Please try again in a few minutes

DavidDFG
Visitor
2 1 0

When a customer, including me in a test, enters their info to purchase on my shop, the order is not going through and the following error is appearing: Too many attempts: Please try again in a few minutes. 

 

I've already researched in the community and have cleared my cash and that made the process worse. Before I was able to enter customer info and then enter CC/PayPal info then the error would appear. Now it's happening as soon as I enter customer info. 

 

I need some help ASAP! 

 

Thank you, 

David

Accepted Solutions (2)
Luna
Shopify Staff
712 67 108

This is an accepted solution.

Hey, @DavidDFG.

 

Just checking in to ensure that you receive the support you need. If you have any questions, we're always happy to help. 

 

Warmly, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

DavidDFG
Visitor
2 1 0

This is an accepted solution.

Yes, this issue has been resolved. 

View solution in original post

Replies 4 (4)

Luna
Shopify Staff
712 67 108

Hey, @DavidDFG.

 

Thanks for bringing your question to the Community forum. I definitely understand the importance of getting this resolved. 

 

Since you have already tried local troubleshooting (clearing cache) and you're still seeing the error, you will need to reach out to our support team. This is because we will need to take a closer look at your account specifically.  


Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' If needed, they can work with the technical team to resolve this as quickly as possible.

 

If you have any questions in the meantime, please don't hesitate to let me know. 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Luna
Shopify Staff
712 67 108

This is an accepted solution.

Hey, @DavidDFG.

 

Just checking in to ensure that you receive the support you need. If you have any questions, we're always happy to help. 

 

Warmly, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DavidDFG
Visitor
2 1 0

This is an accepted solution.

Yes, this issue has been resolved. 

ShoppingCat3
New Member
4 0 0

I am having this same issue.  How is it resolved?