***Urgent*** Checkout error - Too many attempts: Please try again in a few minutes

[DavidDFG]

When a customer, including me in a test, enters their info to purchase on my shop, the order is not going through and the following error is appearing: Too many attempts: Please try again in a few minutes. 

I've already researched in the community and have cleared my cash and that made the process worse. Before I was able to enter customer info and then enter CC/PayPal info then the error would appear. Now it's happening as soon as I enter customer info. 

I need some help ASAP! 

Thank you, 

David

[Luna · Accepted solution]

Hey, @DavidDFG.

Just checking in to ensure that you receive the support you need. If you have any questions, we're always happy to help. 

Warmly, 

[Luna]

Hey, @DavidDFG.

Thanks for bringing your question to the Community forum. I definitely understand the importance of getting this resolved. 

Since you have already tried local troubleshooting (clearing cache) and you're still seeing the error, you will need to reach out to our support team. This is because we will need to take a closer look at your account specifically.  

Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' If needed, they can work with the technical team to resolve this as quickly as possible.

If you have any questions in the meantime, please don't hesitate to let me know. 

[Luna · Accepted solution]

Hey, @DavidDFG.

Just checking in to ensure that you receive the support you need. If you have any questions, we're always happy to help. 

Warmly, 

[DavidDFG · Accepted solution]

Yes, this issue has been resolved. 

[ShoppingCat3]

I am having this same issue.  How is it resolved?