[URGENT] Problem of zip code because of new update from shopify

ceeto17
Tourist
6 0 2

Hi, I'm merchant in Korea.

 

In Korea, people usually don't use the zip code.

I was trying to delete the zip code in checkout but I coudn't because it's mandatory in shopify checkout page.

 

So I changed the text.

 

"Zip code" ->  "Loterry numbers (5 digits)"

 

-> So, my clients(users) could make the payments with put 5 digits of loterry numbers instead of zip code.

-> I did this and this was working fine for 3-4 months even people put 00000 / 77777 / 12345 in lottery number (zip code) section.

 

[ISSUE]

But the issue started from this friday. (22.04.01)

 

I just found that user cound't make the payment because of zip code.

-> When user put numbers, it showed the alert text:

showing "put valid zip code" in Lottery number(zip number) section.

 

[Efforts to solve this problem]

 

- My dev didn't change anything on checkout page. (and it's impossible to change)

- I asked it to shopify support team, And they don't know exacly if there was this update.

Issue.png

 

- The shopify supporter told me that he made escalation about this and He found same issue for other merchants.

 

This website made very good revenue.

20,000 ~ 30,000$ revenue per month and got 1/5 because of this small setting.

 

[In resume]

 

issueee.png

  • It was able to pay with any numbers in Loterry number (zip code) section even 00000, 77777, 12345. (Until 22.03.31)
  • Shopify has been changed the setting. (if user put invalid number such as 00000, 77777) its not working and show "put valid zip code". (from 22.04.01)
  • So I need to go back to last setting because in Korea we people don't know their zip code. (can proceed with any number)

     

    [Questions]

    1.  Anyone knows how to fix this? I can pay.

    2. When do you expect that shopify dev team will fix this?

    3. In shopify Plus, can we delete the zip code?

     

    Thanks a lot. I need urgent help. My website is losing 1000~1500$ because of small setting 😥

Replies 4 (4)
Zworthkey
Shopify Partner
5581 640 1498

@ceeto17 

Welcome to the Shopify community!
Thanks for your good question.

Surely, we are happy to help you. What do you want you want to delete the zip code section in the checkout page?

What Changes do you want from us to fix this issue?

If helpful, please Like and Accept Solution. Hire Us |
if you Want to modify or Customize your theme | Whatsapp | Email us: sales@zworthkey.com
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ceeto17
Tourist
6 0 2

1. delete the zip code section, That solution will be great.

But as I know it's impossible in shopify. (for non shopify plus)

If this is possible, this is the best solution. Can you do it?

 

2. The first alternative is update this setting as previous setting.

previous setting: means user could put any 5 digit numbers to proceed the purchase.

(Something like 12345, 00000, 77777)

 

Maybe we can find some solution with coding or some way.

 

I'm waiting shopify official answer because shopify support team has been sent the email to shopify official developers. This is best solution to solve this problem.

 

3. Second alternative is "Move to shopify plus"

This is the reason why asking if we can delete zip code with shopify plus plan.

If we can delete zip code only in shopify plus, I'm willing to do so.

Please tell me any possibility.

Zworthkey
Shopify Partner
5581 640 1498

@ceeto17 
Third option is the Way to migrate to Shopify plus 

If helpful, please Like and Accept Solution. Hire Us |
if you Want to modify or Customize your theme | Whatsapp | Email us: sales@zworthkey.com
Top Rated Shopify Agency, | We have Over 200+ Happy merchants.
Build Successful Shopify Stores with GemPages
ceeto17
Tourist
6 0 2

How about the second option?

 

previous setting: means user could put any 5 digit numbers to proceed the purchase.

(Something like 12345, 00000, 77777)