Using Safari and Chrome on IPad Pro

DanyMay33
Visitor
1 0 0

I’m currently using an IPad Pro for most of my work. I am unable to use Google Chrome to edit themes because of the cookies. I was able to use Safari after changing cookie settings, but now the site consistently crashes and sends me back to the “choose a store” page everytime I try to do anything. I’ve cleared history, cache, and everything is up to date. It seems there has been a lot of issues concerning this. Has there been a resolution? Is anyone having a good experience using an IPad Pro? Is the only way to use Shopify via the app? The app works fine, just trying to see my options

Reply 1 (1)

Blair
Shopify Staff
1716 244 214

Hi @DanyMay33,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, does the issue persist when logging in from the Shopify mobile app?

 

If the error doesn't occur in the app, then this would indicate that it's likely related to a local issue. Due to this, I'd encourage you to attempt some additional troubleshooting steps to see if this helps to resolve: 

 

  • Ensure that all the browser's cookie preferences are not set to 'Block All Cookies'. 
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome or Firefox with cookies not blocked).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.

 

If after attempting all of the steps outlined above, the issue persists, please contact us directly. This will allow our advisor team to take a closer look as we wouldn't have access to any account details through the Community.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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