Verifying Domain for Facebook

Swaggy
New Member
1 0 2

I'm haivng trouble finding any help articles specifically focused on how to verify my domain, for facebook, by using either DNS verification or HTML File Upload. Thanks in advance for the help. 

Replies 90 (90)
Julie
Shopify Staff
Shopify Staff
1109 106 324

Hi, @Swaggy!

Julie here from Shopify Support.

To verify your domain with Facebook, you'll just need to select the DNS Verification method, rather than the HTML File Upload. Facebook has a help doc that walks you through the domain verification process here. This help doc also includes a video, which should make it easier to follow along. 

Where did you purchase your domain? 

If you purchased your domain from Shopify, then this can be done directly within your Shopify admin, in Online store > Domains > DNS Settings. We also have a help doc on how to edit your Shopify domain's DNS settings that you can refer to as well. If your domain is purchased through a third-party provider, however, then you will need to edit the DNS settings through your provider's website. 

Have you verified your domain with Google yet? We actually have a help doc on how to verify your domain with third-party services that I recommend checking out. Once your site is verified with Google, you will be able to submit a sitemap, which helps your store appear in search engine results.

I hope this helps! Let me know how it goes.

Julie | Social Care @ Shopify 
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Patrick_Amadeu
Tourist
3 0 6

Hi Julie

So, here is the issue:

I have a Shopify shop with the domain MYSHOPNAME.myshopify.com. Now I have connected Facebook, my page and also Instagram. This all seems to be working.

My Instagram business account requires me to verify the domain MYSHOPNAME.myshopify.com. But when I navigate to Online Store -> Domain then I can see my domain, but NO DNS setting or whatsoever. I do not have any idea how to proceed. Can you please help me out here?

Thank you,

patrick

Julie
Shopify Staff
Shopify Staff
1109 106 324

Hi, @Patrick_Amadeu!

Where are you seeing the prompt to verify your domain with Instagram? This isn't a required step to use the Instagram sales channel, so this shouldn't be necessary. However, I'm curious to know where you're seeing the prompt and which methods are available to you. 

As for managing your current domain, it looks like you're still using a myshopify.com URL as opposed to a custom .com domain. Typically, myshopify.com URLs are only used for login and authentication purposes, and merchants often choose to purchase a custom domain instead. This will remove the "myshopify.com" part, making your domain look much more professional. Because the myshopify.com URL serves as a unique identifier for your store, I'm afraid the DNS settings on these particular domains cannot be edited. 

With custom domains, on the other hand, you'll have full access to the DNS settings. Are you planning on purchasing a custom domain?

Julie | Social Care @ Shopify 
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LaBellabouti20
New Member
2 0 2

Hello, 

I am having an issue verifying my domain with Facebook. Under my primary domain there is no place to edit and I don’t see DNS edits. I did purchase a new domain in error and that was has a place to edit the DNS settings. I urgently need some help and it’s so unfortunate I can’t call anymore. PLEASE ASSIST! 

Julie
Shopify Staff
Shopify Staff
1109 106 324

Hey, @LaBellabouti20!

Thanks for joining in on the conversation. Is your primary domain the myshopify.com URL or is it a custom domain that you had previously purchased? As mentioned above, the DNS settings for myshopify.com URLs cannot be edited.

If you are using a custom domain, where did you originally purchase it? If you purchased the domain from Shopify, then you should be able to edit the DNS settings directly through your Shopify admin, following these instructions. If, on the other hand, the domain was purchased through a third-party provider, then you will need to login to your account with your domain provide directly, where you will be able to access the DNS settings. 

I also wanted to address your concern around contacting support. While we have transitioned to a callback system, our live support team is still available 24/7 and all of our contact methods, including live chat, can be found directly on our Support page once you enter your question in the "Ask about a topic" field. Once you've done that, you'll see an option to contact Support towards the bottom of the page. Callback availability is dependent on our current queue volumes, and if available, you'll be able to request one from the same page. 

That being said, I'd be happy to continue assisting you in the Community Forums! Feel free to respond here and let me know which domain you are trying to verify and where it was purchased. 

Julie | Social Care @ Shopify 
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cibolocreative
Tourist
7 0 9

Hi, Julie. I am having the same problem as Patrick mentioned above. When clicking on Settings -> Business -> Set Up Instagram Shopping in the Instagram App, I receive a message that I must first verify my default shopify domain/url. Although, I don't understand why it's prompting for that domain/url to be verified when I'm using my custom domain as primary.

Anyway, the verification process is to add a txt record to the dns settings, but as you have mentioned before, there is no way to edit the dns settings for a default shopify domain/url. What should I do? Any suggestions?

Thanks,

Shawna

Julie
Shopify Staff
Shopify Staff
1109 106 324

Hi, @cibolocreative

Do you have a screenshot of the domain verification message you're seeing? When it comes to verifying domains, the primary domain is always the domain you'll want to verify. If you aren't seeing the option to access your DNS settings in Shopify, then it sounds like you are using a third-party domain.

In this case, you'll just need to access your DNS settings by logging into your account with your domain provider. Depending on your domain provider, the process for accessing your DNS settings may differ, so it would be best to check in with the provider directly should you need any help adding a TXT record.

I should also note that you'll also need to make sure that this is the same domain that you have associated with your Instagram business account. Facebook also has some information here on how to verify your domain; this should help guide you in the right direction. 

If your domain has already been verified and you're still seeing the error message, then you should see an option to Submit an appeal to Facebook directly in the Facebook sales channel. Have you done so yet?

Julie | Social Care @ Shopify 
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Joanna11
Excursionist
11 0 4

Hello. I am having the same troubles as all..... but in this moment I do not want to change my domein for different becouse  months  ago I decided to stay with .myshopify.com . and now all the promotons goes with that link. 

Why I can not verify DNA or why you can not do that for us? It would be so helpfull! 

Looking forward to find possibilites !

Ewa

TWallace
New Member
1 0 3

Hello,

After reading this thread I see that I won't be able to use Shopify. I have a domain and website already and wanted this to integrate Instagram shopping but I do not want to buy another domain and the Shopify domain is not editable. Thank you for explaining! I thought it was me just like all of these other people. 

Best!

 

RishabhSawant
New Member
1 0 4

Hi @Julie 

Hope you had a beautiful weekend!

I thought that with the recent development with Facebook Shops, Shopify and Facebook will be much more integrated. But that's not the case.

To be able to sell on Facebook channels, we need to verify the primary domain even if we have purchased a custom domain through Shopify. The following is a screenshot of the email I received from a Facebook rep. 

 

Screenshot 2020-09-20 at 4.58.02 PM.png

 

I want to get my domain verified in Business manager so that I can sell through Instagram. I also get the same message when I try to set up Instagram shopping through the mobile app:

 

IMG_8432.jpg

 

And the same message when I access commerce manager in Facebook business manager:

 

Screenshot 2020-09-20 at 5.07.43 PM.png

 

In summary, we need to verify myshopify.shopname.com to be able to use Facebook sales channels. 

Let me know if you require further info. Please help. Thank you!

 

Best,

Rishabh Sawant 

cibolocreative
Tourist
7 0 9
I see this when we go to Settings -->Business --> Set Up Instagram Shopping (through the IG app). How do we get IG to recognize that we've already verified adashofcasual.com with Facebook?
cibolocreative
Tourist
7 0 9

Hi, Julie. I have verified the primary domain adashofcasual.com with Facebook. On Facebook, it shows both the FB and IG shops as active. But when I go to IG and click settings --> business --> set up instagram shopping, I get an error message that I must verify a-dash-of-casual.myshopify.com, which doesn't make any sense and is also impossible. I've already submitted an appeal as well. How do we get IG to recognize that adashofcasual.com has already been verified through Facebook?

 

thumbnail_Screenshot_20200918-221954_Instagram.jpg

Julie
Shopify Staff
Shopify Staff
1109 106 324

Hey, everyone! I appreciate all the newcomers hopping into the conversation. To keep things simple, I'll be replying to each of your questions here in a single response: 

@Joanna11 & @TWallace: Unfortunately, the DNS settings for myshopify.com domains cannot be edited. This is because myshopify.com URLs are primarily used for login and account authentication purposes when you contact support. It's highly recommended that merchants purchase a custom domain for their business. Not only will a custom domain result in a shorter link, but it can definitely add credibility to your business and strengthen your brand image. Domains are quite affordable and you can purchase one here

However, you can instead use Facebook's meta tag verification method, which requires you to add a code snippet from Facebook into your theme.liquid file. We have a help doc on how to verify your domain using this method here. 

@RishabhSawant: Thank you for sharing the screenshot. I see in the screenshot that the domain you are trying to verify is "myshopify.railanoraks.com". However, myshopify.com URLs should end in "myshopify.com", with your store name preceding it. 

I also accessed "www.railanoraks.com" here on my end and I am not seeing a "www" in the address bar when I arrive on your site. This tells me that your primary domain is likely "railanoraks.com". So, in your case, you'll just need to edit the DNS settings for "railanoraks.com" if you are using the TXT method. If you are still receiving an error, then you can attempt to use the meta tag method mentioned above for the myshopify.com URL, by following these steps

@cibolocreative: Thanks for confirming that you've already submitted an appeal. When you submitted the appeal, did you do so through the Facebook sales channel, in the same spot where you were promoted to verify your domain for Instagram? While this should prompt Facebook to review your domain again, this process may take some time. As a workaround, I would recommend trying the meta tag method mentioned above by following these steps

I hope this helps guide everyone in the right direction. If you are still receiving issues after trying the meta tag option, then it's recommended that you Submit an appeal via the prompt in the Facebook sales channel. Please keep me posted! 

Julie | Social Care @ Shopify 
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cibolocreative
Tourist
7 0 9

Hi, Julie. Thanks for the response. There is definitely some sort of glitch between FB/IG and Shopify. I'm not even sure how IG pulled the Shopify domain (rather than the custom) for the business account in the first place. I've added the Shopify domain to the list of domains in Facebook Business Manager and verified with the meta tag, like you suggested. That worked, but when I try to tag a product on IG, they are gray and it says I can't select them because they're on a different domain. I also can't get a "Visit Shop" button to show up on IG. The only work around I've found so far is to edit each product's URL in the Facebook Commerce Manager so that it begins with the Shopify domain rather than the custom domain. This seems like it will work in the short-term, but when a product update is pushed to Facebook, they'll likely revert and break the IG shop. Do you know if Shopify developers are working with Facebook to try and sort this issue out? Thanks again for your help!

Cbk2020
Tourist
3 0 1

This is my exact issue!!!!!!

Cbk2020
Tourist
3 0 1

Hi there!! Hope you're doing well & having a good Tuesday.

 

I am writing this because I am having the same issue - just got my instagram shopping verified but because I have my own domain I used (calligraphybykitchen.com) it said "these products arent under the domain used for this profile" AKA talking about my .myshopify.com domain! So I had to manually override my actual URLs with calligraphybykitchen.com/products.... with the my shopify version & it worked BUT it will be overridden if I ever update any of those products on my shopify while still using my domain that I own... 

 

This is a large issue for me. I already paid for this domain & plan to continue to use it - how can I fix this issue?

 

The main problem is that facebook/instagram are pulling this myshopify URL instead of my custom domain that is registered with shopify. Is this because I didn't purchase it through shopify? if so, its a bug for the application. I would think that shopify would send any registered custom domain as the "primary domain" for instagram/facebook shopping. Let me know! 

Julie
Shopify Staff
Shopify Staff
1109 106 324

Thanks for the followup, @cibolocreative

Can you please confirm which catalog you're using? You can find out in your Instagram app, by heading to the Shopping section of your Business settings. Also, do you have a screenshot of the error message? In this case, it sounds like you may be using the wrong product catalog so it would be a good idea to confirm which catalogs you have access to and which one is currently selected. If you're using the correct catalog, then submitting the appeal to Facebook should resolve this issue. 

To answer your question, @Cbk2020, it sounds like you've already verified your domain with Instagram, is that correct? If so, then you'll next need to go through Facebook's appeal process and select that you have changed your domain. This will let Facebook and Instagram know that you are using a custom domain and should resolve the issue! Keep in mind that it may not be immediate, as Facebook will need to review your submission.

For everyone else in the Community Forums who is experiencing this issue, the appeals process is definitely the next step you'll need to take if you have already verified your domain with Instagram. If you are unable to verify your domain due to the fact that you are not using a custom domain, then you can verify your myshopify.com URL by following the meta tag method. We also have instructions on this process here

Feel free to keep me posted on how that goes.

Julie | Social Care @ Shopify 
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Cbk2020
Tourist
3 0 1
I think you misunderstood my issue. The timeline went like this:

1. I purchased a domain through a third party (not Shopify) &. Built a
website
2. After time, I ended up deciding to open a Shopify store instead of the
other website
3. I registered my domain with Shopify & had all of my
calligraphybykitchen.com traffic point to my Shopify site.
4. I integrated with Facebook successfully & Facebook shopping worked
perfectly (I used the business manager & it pointed each listed product to
my calligraphybykitchen.com)
5. Then, I verified my domain calligraphybykitchen.con under brand safety
in the business manager
**this is where I was stuck for a few weeks not understanding the issue...
bc it kept saying to verify my Shopify.com one but that wasn’t the primary
custom domain!
6. After looking in this forum I added the my Shopify . Com one to the
brand safety verified domains with the meta tag thing & it worked to get me
Instagram shopping
7. Then, I went to add products & they all appeared as grey saying they
weren’t pointing to the right domain verified (at the time they were
pointing to my custom calligraphybykitchen.com domain - which was one of
the domains verified under brand safety Facebook BM - but it wanted me to
redirect all of the listings on Facebook to point to my Shopify . Com one
bc that’s for some reason what Instagram is using).

I think there is an issue with integration between Shopify & Instagram.
Based on this forum it seems like:
• when a user doesn’t use a custom domain they’re fine following meta tag
verification
• when A user buys their domain through Shopify they are fine bc Shopify
auto-sends the custom domain info so that’s what the users need to verify
• when a user already owns their own custom domain & they move over to
Shopify & register it - for some reason Instagram defaults to my Shopify .
Com instead of the registered custom domain...


Does that make sense? Let me know if I’m missing something! I just do not
understand why it Shopify is already using my custom domain & it’s been
registered why Instagram would default the domain needing verification to
my Shopify.com version instead of the primary custom domain. This is an
issue bc now I had to go in & manually edit every product listing to be the
my Shopify link instead of my custom domain link so that I could claim them
as My products on Instagram.
Joanna11
Excursionist
11 0 4

Dear Julie,

 

 Thank you so much for your answer. I verified my FB account by meta -tag as you addcive . Everything works good!Thank you for giveing me this solution. I really appriciate that Shopify is always open for help and answer so quick and always helpful!