Video appear as 'no image' when loading the site

17 0 1


When I enter my website (through a smart phone) before the video is played it says no image. 

Not sure why it happens and how can I fix it. 


Thank you!


*The right picture is how it looks before loading , the left is after loading.


Reply 1 (1)

Shopify Partner
4226 957 1603

Hi @orsershirts 


This is Richard from PageFly - Shopify Page Builder App


It is showing no image because of the poster which is the image cover for that video doesn't exists

You need to check the video settings, make sure you have selected the correct cover image for video. Here's how you change it




Currently, i checked and found it is no image as the cover 





Hope this can help you solve the issue 


Best regards,

Richard | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!

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