Video appear as 'no image' when loading the site

orsershirts
Tourist
17 0 1

Hi

When I enter my website (through a smart phone) before the video is played it says no image. 

Not sure why it happens and how can I fix it. 

Help?

Thank you!

 

*The right picture is how it looks before loading , the left is after loading.

99.jpg9.jpg

Reply 1 (1)

PageFly-Richard
Shopify Partner
4070 911 1563

Hi @orsershirts 

 

This is Richard from PageFly - Shopify Page Builder App

 

It is showing no image because of the poster which is the image cover for that video doesn't exists

You need to check the video settings, make sure you have selected the correct cover image for video. Here's how you change it

PageFlyRichard_1-1701833669505.png

 

 

Currently, i checked and found it is no image as the cover 

PageFlyRichard_0-1701833643059.png

 

 

 

Hope this can help you solve the issue 

 

Best regards,

Richard | PageFly

Please let me know if it works by giving it a Like or marking it as a solution!


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