Video appear as 'no image' when loading the site

[orsershirts]

Hi

When I enter my website (through a smart phone) before the video is played it says no image. 

Not sure why it happens and how can I fix it. 

Help?

Thank you!

*The right picture is how it looks before loading , the left is after loading.

[PageFly-Richard]

Hi @orsershirts 

This is Richard from PageFly - Shopify Page Builder App

It is showing no image because of the poster which is the image cover for that video doesn't exists

You need to check the video settings, make sure you have selected the correct cover image for video. Here's how you change it

Currently, i checked and found it is no image as the cover 

Hope this can help you solve the issue 

Best regards,

Richard | PageFly