Video Doesn't Not Point to Applicable Source Error?

[califluffco]

I'm hoping someone can help me figure this out. I uploaded a .mp4 file to my content library, it plays like it should. I'm trying to embed it into a "video" template and I get this error from Shopify. Anyone know why it may be doing this?

I also loaded it to Vimeo and tried to do that instead when I got this error, and then it says it can't connect. SO i can't really tell why it won't work.

[califluffco · Accepted solution]

I got it to finally pull the vimeo video, but it still won't load into the actual theme. But I've gone ahead and reached out to my theme support.

[PaulNewton]

Note in that screenshot that for the video source setting "Shopify" is the selected radio button.

It needs to be "Youtube or Vimeo".

After that first troubleshooting step is making sure the external video is public by checking in a anonymous/incognito browser tab to ensure customers would be able to see it.

[twilson90]

I've just experienced this issue.

I'm also seeing 'Setting 'video' value does not point to an applicable shopify-hosted video resource.' whenever I try to select a video file uploaded using the GraphQL API.

I can only assume this is a bug with Shopify, because they are indeed hosted on shopify and they're perfectly valid video files.

If I upload the exact same file manually through the theme editor interface, it accepts the video file.

EDIT - Just occurred to me it might also be that my videos are attached to products... either way I'm positive it's a bug.

[twilson90]

After some further investigation it turns out it simply doesn't allow a video attached to a product to be used as a video source in a theme... for no apparent reason.

[jessica_lp]

This is old but in case anyone else comes across this - I think it's because there is a hashtag in the video title, at least that's what it was for me. I re-uploaded the video with a different name (no spaces or #) in the content section and it worked just fine. 

[tapas05]

Thanks for this, it worked. 🙂

[Scott_Orchard]

Thank you, this was helpful!

[CASEBOB]

This seems to be it, after i removed _ and # from filename, no errors. 

[sakinur-rahman]

I have figured out the actual issue. It's related to the broken or corrupted video. If your video file is corrupted then it will gives that error. You may follow this video to get an idea about the issue and how to fix it.