Video Not Autoplaying on IOS

valeraanatoli
Visitor
1 0 0

Hi,

Yesterday my video on my shopify store https://www.officialdoorstopalarm.com/ was autoplaying fine on both computer and mobile devices. Today I have to click the Youtube play button to start the video on my iphone. I have tried a few of the solution on Shopify community including adding the autoplay and mute into the video DIV, but it still shows the play button. Could you please take a look. The theme is EXPANSE. 

Thanks,

Valera

Replies 2 (2)

Litos
Globetrotter
688 169 143

Hi @valeraanatoli,

You are referring to the hero video section, I tested it and it works fine, have you tried testing on another device?

Litos - Shopify Development Service Provider
Need to develop or customize your Shopify store, feel free to contact us here.

GemPages
Shopify Partner
5587 1260 1190

Hello @valeraanatoli 

 

The HTML5 <video> element, in certain mobile browsers (such as Chrome and Safari), only allows playback to take place if it's initiated by a user interaction (such as tapping on the player). 

Document https://developers.google.com/youtube/iframe_api_reference#Mobile_considerations

you can embed .mov video so you can autoplay on mobile

I hope the above is useful to you.

Kind & Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


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